Senior Specialist - Contracts/KPI Management
Job Summary
The Senior Specialist – Contracts & KPI is responsible for supporting the management of supplier performance, contractual compliance, and operational KPI monitoring across facilities management services within a large-scale, complex operational environment.
The role acts as a key point of expertise in performance analytics, contract compliance, and reporting, ensuring accurate data management, robust KPI tracking, and effective performance monitoring across the FM supply chain within a 24/7 environment.
Key ResponsibilitiesSupplier Performance Management
Lead the implementation and ongoing management of supplier performance monitoring frameworks.
Analyse and present supplier performance against contractual KPIs and SLAs, providing clear insights and recommendations.
Monitor supplier compliance with contractual obligations and service delivery standards.
Work closely with operational teams and contractors to address performance gaps and drive corrective actions.
Develop and maintain supplier performance scorecards, dashboards, and KPI tracking systems.
Validate and audit performance data captured in CAFM, CMMS, or ERP systems to ensure accuracy and integrity.
Prepare detailed operational and contractual performance reports, including presentations for management and stakeholders.
Analyse trends, identify risks and inefficiencies, and provide actionable recommendations for performance improvement.
Monitor supplier compliance with contractual obligations, SLAs, and governance requirements.
Escalate and track non-compliance issues, supporting resolution and performance recovery plans.
Support supplier onboarding, mobilisation, and performance review processes.
Contribute to strengthening contract governance frameworks and performance controls.
Act as a key user for CAFM/CMMS/ERP systems, ensuring effective use for performance monitoring and reporting.
Develop structured data sets, reporting templates, and automated tools to enhance reporting efficiency.
Ensure consistency, accuracy, and standardisation of performance data across multiple service providers.
Work closely with FM operational teams, procurement, and contractors to ensure effective communication and alignment on performance expectations.
Support cross-functional collaboration to improve service delivery and supply chain performance.
Education
Degree or Diploma in Business Administration, Contract Management, Facilities Management, Data Analytics, or related field.
ExperienceMinimum 5–7 years of experience in contract management, supplier performance monitoring, or facilities management operations.
Experience in large-scale, complex, and operationally intensive environments.
Proven experience in performance reporting, data analysis, and KPI management.
Contract management and procurement processes
Supplier performance management frameworks
KPI monitoring and performance reporting
CAFM / CMMS / ERP systems
Data analysis and reporting tools
Commercial and operational governance
Advanced data analysis and reporting
KPI development and dashboard management
Strong Excel and data visualization skills
Contract compliance monitoring
Stakeholder coordination and communication
Problem solving and performance improvement
Analytical Thinking
Attention to Detail
Data-Driven Decision Making
Communication & Collaboration
Operational Awareness
Continuous Improvement
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