Head of Loyalty, Partnerships and - ADNOC Distribution UAE

Head of Loyalty, Partnerships and Payments - ADNOC Distribution

Position located in Abu Dhabi, UAE. This senior leadership role oversees the loyalty proposition, financial sustainability, integrated partnerships and payment initiatives while managing a lean team and engaging with high‑level stakeholders across banks, card schemes and B2B partners.

• Location:
  
  United Arab Emirates – Abu Dhabi
• Industry: Oil and Energy
• Function:
  Marketing / PR / Advertising
• Salary: 45,000–55,000 monthly (Market estimated)
• Job Type: Full‑time
• Gender: Any
• Candidate Nationality:
  Any

• Lead development of the customer value proposition for loyalty and payments to exceed expectations and drive incremental revenue.
• Refine the loyalty program's value proposition using customer insights, competitive benchmarking and engagement data.
• Oversee loyalty program financials including point value, generosity, liability management and cost per member.
• Monitor and report program ROI in collaboration with stakeholders, identifying optimization areas.
• Define and direct partnership strategy, sourcing and negotiating strategic partnerships with banks, B2B partners and payment providers.
• Drive revenue through point sales, co‑brand partnerships and tactical initiatives with external stakeholders.
• Manage digital payment partnerships and identify cutting‑edge payment solutions for seamless integration.
• Collaborate with internal teams and external providers to develop customer payment processes and enhance experiences.
• Stay updated on emerging digital payment technologies and industry trends to maintain a competitive edge.
• Build and lead a high‑performing team, providing mentorship, coaching and career development opportunities.
• Foster collaboration and innovation within loyalty, partnerships and payments functions.
• Serve as key point of contact for senior internal and external stakeholders, ensuring alignment with business objectives.
• Develop policies, processes and RACI models to enhance cross‑functional collaboration and efficiency.

• Bachelor's degree in Business Administration, Marketing, Finance or related field; MBA preferred.
• Minimum 12 years of experience in senior leadership roles managing loyalty programs, payments and partnerships, preferably in retail or related sectors.
• Proven success in designing, implementing and scaling loyalty and partnership strategies.
• Strong background in digital payments, financial management of loyalty programs and strategic partnerships with financial institutions.
• Excellent leadership skills with the ability to manage and inspire teams.
• Strong analytical and problem‑solving skills with commercial acumen.
• Exceptional communication and interpersonal abilities to engage with executive stakeholders.
• Ability to deliver results in fast‑paced, dynamic environments.

• Lead a highly strategic function driving loyalty, payments and partnerships for one of the UAE's leading energy retailers.
• Competitive senior‑level salary package with opportunities for growth and advancement.
• Exposure to innovative loyalty and digital payment initiatives within the energy and retail sector.
• Collaborate with global partners, banks and industry leaders to deliver customer‑focused solutions.
• Be part of ADNOC Distribution's mission to deliver innovation, convenience and value to millions of customers.