Duty officer

Duty Officer Responsibilities

• Supervise cleaning staff and ensure adherence to cleaning schedules.
• Conduct regular inspections of facilities to maintain cleanliness and safety standards.
• Train new cleaning staff on proper cleaning techniques and safety protocols.
• Develop and implement cleaning protocols and schedules.
• Order and manage cleaning supplies and equipment.
• Address and resolve any cleaning-related issues or complaints.
• Ensure compliance with health and safety regulations.
• Maintain records of cleaning activities and supplies used.
• Coordinate with other departments to ensure seamless operations.
• Assist in deep cleaning tasks and special projects as needed.

• High school diploma or equivalent; additional certification in cleaning management is a plus.
• Previous experience in a cleaning or supervisory role preferred.
• Strong organizational and communication skills.
• Knowledge of cleaning products, techniques, and safety procedures.
• Ability to work independently and as part of a team.
• Basic computer skills for reporting and inventory management.

• Budget Management: Experience in managing cleaning budgets, including forecasting and monitoring expenditures.
• Cost Control: Ability to identify cost‑saving opportunities while maintaining service quality.
• Reporting: Proficiency in preparing financial reports related to cleaning operations.
• Procurement: Experience in sourcing and purchasing cleaning supplies within budget constraints.

• Client Relationship Management: Build and maintain strong relationships with clients to understand their needs and expectations, ensuring high satisfaction levels.
• Service Offerings Expansion: Propose new cleaning services or packages based on client feedback and market demand.
• Performance Metrics: Establish and monitor key performance indicators (KPIs) to measure the effectiveness of business development initiatives.
• Customer Feedback: Implement a system for gathering and analyzing customer feedback to continuously improve services and identify new opportunities.
• Training and Development: Ensure cleaning staff are well‑trained in service delivery and customer interaction to enhance client experiences and encourage repeat business.

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