Sales Account Manager; Maintenance

Job Description

NAFFCO Abu Dhabi is seeking a proactive and technically competent Sales Account Manager (Maintenance) to manage and grow maintenance service opportunities for Fire Fighting Systems, Fire Alarm Systems, and Fire & Life Safety (FLS) across our client portfolio. The ideal candidate will have experience with maintenance contracts (AMC), preventive maintenance projects, and a minimum of 5 years in the fire protection or building services sector
. This role combines account management, technical expertise, and customer engagement to retain clients and deliver profitable service contracts.

• Develop and maintain strong client relationships, acting as the primary point of contact for maintenance contracts, service enquiries, and escalations.
• Identify and qualify new service opportunities within assigned accounts through proactive engagement, site visits, and relationship‑building.
• Prepare and present technical‑commercial proposals, service agreements, and scope of works that clearly articulate value, service levels, and costings.
• Coordinate with operations, engineering, and logistics teams to ensure accurate pricing, resource planning, and timely mobilization for new and existing contracts.
• Monitor contract performance, KPIs, and service reports, and implement continuous improvement initiatives to enhance service delivery and customer satisfaction.
• Manage contract renewals, extensions, and negotiations, securing long‑term commitments to support business growth.
• Support bid responses and tender submissions for maintenance packages, ensuring technical and commercial compliance.
• Respond promptly to client service issues, coordinating investigations, root‑cause analysis, and corrective actions with technical teams.
• Maintain up‑to‑date client records, contract documentation, and CRM entries to support forecasting, reporting, and stakeholder communication.
• Represent the company at client meetings, site reviews, and industry events to promote services and gather market intelligence.

• Account Management:
  Proven experience managing service contracts and maintenance projects with a focus on client retention and revenue growth.
• Technical Knowledge:
  Hands‑on understanding of Fire Fighting Systems, Fire Alarm Systems, FLS, HVAC, and preventive maintenance practices.
• AMC
  
  Experience:
  
  Demonstrated success managing Annual Maintenance Contracts and executing long‑term maintenance projects.
• Commercial Acumen:
  Strong skills in preparing proposals, pricing services, and negotiating contract terms.
• Communication:
  Excellent verbal and written skills for client presentations, contract management, and internal coordination.
• IT Literacy:
  Proficient in MS Office, CRM systems; familiarity with CMMS or mobile workforce tools is advantageous.

• Assess client issues and service failures quickly, propose practical corrective actions, and coordinate resources to restore service levels efficiently.
• Balance commercial and operational priorities when negotiating scope changes, pricing variations, or service‑level adjustments.
• Drive continuous improvement by analyzing service data, identifying recurring faults, and implementing preventive measures.
• Manage multiple account demands and deadlines, making timely decisions and escalating appropriately to meet contractual obligations.

• Relevant technical qualification in Mechanical, Electrical, Building Services, HVAC, Fire Protection, or related discipline.
• Minimum 5 years’ experience in maintenance account management, technical sales, or service delivery within fire protection, FLS, building services, or facilities management.
• Proven track record in managing AMC contracts, preventive maintenance projects, and achieving revenue targets.
• Knowledge of maintenance processes, preventive maintenance regimes, and relevant standards/regulations.
• Willingness to travel to client sites in Abu Dhabi and participate in out‑of‑hours escalation if required.
• Fluency in English; additional languages are advantageous but not required.