Key Account Manager

The job based on United Arab Emirates - Abu Dhabi

The Key Account Lead is responsible for effectively managing and coordinating Engine Shop Visits with internal and external customers, ensuring adherence to Sanad Aerotech’s financial long‑term targets. The role involves building strong customer relationships, overseeing visit requirements, collaborating with internal teams, providing timely updates, and identifying opportunities for improvement to foster successful long‑term partnerships.

Key Account Lead may be responsible for a larger and more complex portfolio of customer accounts compared to the junior key accounts managers. They may handle high‑value or strategic accounts that require special attention.

Lastly, they may also be requested to provide mentoring/coaching to junior accounts managers to help them further develop their skills and knowledge to successfully manage customer accounts.

1. Account Management (25% of time)

• Manage and oversee assigned key accounts, taking full responsibility for their performance, profitability, retention, and customer satisfaction.
• Identify up‑selling opportunities, analyze performance metrics, and implement strategies to optimize performance and drive profitability.
• Proactively address any issues or challenges that may arise with the accounts to maintain a positive and productive relationship, including the management of possible out standings as per Sanad procedures.

2. Coordination and Collaboration (20% of time)

• Collaborate and coordinate with multiple internal departments, including engineering, operations, logistics, and supply chain, to plan and execute Engine Shop Visits effectively.
• Demonstrate excellent coordination and communication skills to ensure seamless and efficient planning and execution of shop visits.

3. Data Management and Communication (20% of time)

• Attend regular meetings with internal teams and external customers to facilitate communication, share updates, align on goals, and address challenges.
• Actively engage with stakeholders to gather feedback, manage projects, and address concerns.

4. Stakeholder Meetings (15% of time)

• Attend regular meetings with internal teams and external customers to facilitate communication, share updates, align on goals, and address challenges.
• Actively engage with stakeholders to gather feedback, manage projects, and address concerns.

5. Customer Meetings (5% of time)

• Schedule and conduct weekly meetings with customers to ensure ongoing communication, assess project milestones, and provide feedback.
• Proactively schedule and manage these meetings to maintain a close and productive relationship with customers.

6. Financial Analysis (10% of time)

• Collaborate with the Finance and Invoicing department to perform financial reviews on engine shop visits, analyze costs and revenue, and ensure accurate financial reporting.
• Work closely with the finance team to make informed decisions that contribute to the financial success of shop visit operations.
• Maybe accountable for the financial and commercial viability of the shop visits managed by the other key account manager

7. Perform other duties as required (5% of time)

• Be adaptable and willing to take on additional responsibilities as needed to support the team and organization.

• Bachelor’s degree in business administration, finance, economics, or another relevant discipline/course is preferred.
• Vocational or technical training certificate or diploma in account management is acceptable with at least 5 years of relevant experience.
• Driver’s license is preferred.
• Minimum of 5 years of experience in managing complex aviation MRO agreements with a proven track record of success.
• Minimum of 5 years in a customer‑facing role.
• Around 3 years of Project Management experience.
• 1 year of management/supervisory experience.
• Experience with V2500, Trent
  700, LEAP, and GenX engines is advantageous.

• Customer Relationship Management
  :
  Ability to build and maintain strong relationships with customers…