Business Analyst - Procurement & ERP

Overview

We are seeking a highly analytical and client-focused Business Analyst to support the successful delivery of AI-driven solutions. Reporting to the Director of Customer Success, you will work closely with clients and internal teams to gather requirements, analyze business processes, generate insights, and ensure solutions align with customer objectives. You will play a key role in enhancing delivery quality, improving customer satisfaction, and driving operational excellence.

• Client Requirements Gathering & Analysis
  • Engage with clients to understand business objectives, challenges, and requirements.
  • Translate business needs into clear functional requirements, workflows, and specifications.
  • Document use cases, requirements, and deliverables throughout the project lifecycle.
• Data Analysis & Reporting
  • Analyze operational and client data to identify trends, performance gaps, and opportunities for improvement.
  • Generate actionable insights to enhance delivery processes and customer engagement.
  • Develop reports, dashboards, and visualizations using tools such as Excel, Power BI, or Tableau.
• Process Improvement & Optimization
  • Identify and implement process improvements to enhance efficiency, quality, and client satisfaction.
  • Collaborate with cross-functional teams to streamline and standardize delivery processes.
  • Support the implementation of best practices in project management, documentation, and communication.
• Stakeholder Management & Collaboration
  • Act as a liaison between client-facing and technical teams to ensure alignment on requirements and delivery timelines.
  • Work closely with Product Engineering and Customer Success teams to ensure successful solution delivery.
  • Facilitate workshops, meetings, and training sessions while documenting outcomes and feedback.

• Bachelor’s degree in Business, Computer Science, Finance, or a related field.
• Minimum 3 years of experience as a Business Analyst or in a similar role within a technology-driven environment.
• Strong experience in Procurement and/or ERP implementation projects.
• Strong analytical and problem‑solving skills with the ability to translate business requirements into actionable solutions.
• Excellent written and verbal communication skills with the ability to effectively engage both technical and non‑technical stakeholders.
• Strong presentation skills and the ability to communicate clearly and professionally.
• Ability to communicate business concepts, processes, and ideas concisely while adapting to different audiences.
• Proficiency in data analysis and visualization tools such as Excel, Power BI, or Tableau.
• Familiarity with project management tools such as Jira or Asana.
• Knowledge of AI, Machine Learning, SaaS platforms, or experience within the technology or financial sectors is an advantage.

• Performance‑driven professionals who thrive in dynamic and fast‑paced environments.
• Strong customer focus and stakeholder management skills.
• Curiosity, adaptability, and a passion for innovation.
• A collaborative mindset with a bias for action and continuous improvement.