DLP Executive

The DLP Executive is responsible for overseeing, monitoring, and managing all activities related to defects liability following project completion. This role ensures that any defects, customer complaints, or contractor-related issues are efficiently inspected, reported, and resolved in line with company policies, contractor service level agreements (SLAs), and quality standards. The position acts as a vital liaison between customers, contractors, and internal stakeholders, safeguarding service excellence and customer satisfaction.

• Conduct regular site/unit inspections at project completion and throughout the DLP period.
• Evaluate every job card raised by customers to ensure proper categorization, documentation, and resolution.
• Monitor quality of rectification works, ensuring that the root cause of issues is identified and addressed.

• Issue detailed incident reports and recommend corrective actions or material replacement when required.
• Coordinate with contractors to ensure rectifications are completed within agreed timelines and in line with company standards.
• Track resolution status until closure, ensuring no recurrence of major issues.

• Manage contractor relationships by monitoring adherence to contractual obligations and SLAs.
• Ensure contractors deliver rectification works with high quality and within cost and time parameters.
• Escalate unresolved or recurring issues to the Assistant Manager – DLP.

• Act as a first point of contact for customers during the DLP period to address concerns and complaints.
• Ensure customer complaints are acknowledged, communicated, and resolved within committed time frames.
• Maintain transparency with customers by providing timely updates on complaint resolution progress.

• Maintain accurate and up-to-date records of inspections, job cards, complaints, and resolutions.
• Prepare weekly/monthly reports on contractor performance, resolution timelines, and customer satisfaction.
• Share lessons learned and contribute to continuous improvement initiatives.

Minimum of 3 years’ experience in the real estate, construction, consultancy, or developer sector. Experience in defect management, contractor coordination, and customer handling preferred.

Bachelor’s degree in civil, Mechanical, Electrical, or HVAC Engineering only.

Certification in project management, quality assurance, or facilities management is an advantage.