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Service Design Expert- Arabic Speaking
Job Description & How to Apply Below
The Department of Community Development in Abu Dhabi is looking for an Expert
- Service design for a 6-month project in Abu Dhabi (renewable) Please apply If you have a strong experience in Service Design and fulfill the below requirements:
Mandatory education
Master’s in:
Public Policy, Public Administration, Social Policy, Government Transformation Or MBA with public sector focus
- Additional Certifications (good to have): PMP / PgMP, TOGAF / Operating Model design, Lean six sigma
- Government / Public Sector: 5+ years in government, semi-government, or regulated social sector
- Policy & Governance Design:
Direct ownership or engagement of sector-level policy, governance frameworks, or regulatory models - Government/ Public Services:
Experience in public or government sectors - Service Lifecycle Governance:
Designed service introduction, review, enhancement, and termination frameworks - Multi-Entity Operating Models:
Led cross-entity / cross-sector governance and RACI development - Strategy to Execution:
Translated policy into tools, guidelines, forms, SOPs, and governance workflows, Product Management - Regional Context: UAE / GCC government transformation experience
- Regulatory impact analysis
- Legal & compliance alignment
- Service Lifecycle Governance
- Service classification frameworks
- Gatekeeping & approval governance models
- Service maturity models
- Cross-entity governance models
- Accountability mapping
- RACI / RAPID matrices
- Customer experience mapping
- Product Management
- Develop project plans and budgets in collaboration with stakeholders.
- Monitor project progress and ensure that project goals are met on time and within budget.
- Develop project updates reports
- Identify and mitigate project risks and develop contingency plans.
- Collaborate effectively with cross-functional teams to ensure project success.
- Continuously improve project management processes and tools to enhance project efficiency and effectiveness.
- Process Architecture
- End-to-end service lifecycle workflows
- Control points & approval structures
- Toolkits & Governance Assets
- Design of:
Termination request frameworks - Governance checklists
- Decision frameworks
- Strategic Planning
- Strategy design
- Products’ and projects’ KPIs
- National and government agenda alignment
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