Project Control Delivery Specialist; Emirati Talent

About EDGE Group

Headquartered in the United Arab Emirates, EDGE is a leading advanced technology group working at the forefront of defence and emerging technologies. Spanning more than 35 specialised companies and multiple centres of excellence, we are purpose‑built to move fast. Free from heavy legacy processes, we give our people the autonomy, accountability, and agility to bring breakthrough technologies from concept to reality.

Together, we are shaping the future.

The Project Control Delivery Specialist in LAHAB will oversee project control and delivery activities across local and international engagements, ensuring high levels of customer service and successful contract execution. You will manage customer service and delivery operations, serving as a key point of contact for clients throughout project life cycles. This includes planning, coordinating, and monitoring order intake and delivery milestones to ensure products and services are delivered in line with contractual requirements.

This role collaborates with business development, project management, and finance teams to track and allocate project costs effectively. As well as identifying and implementing process improvements to enhance operational efficiency and delivery performance. The goal is to foster cross‑functional collaboration to resolve customer and delivery issues while providing business intelligence and market insights to support delivery planning and commercial decision‑making.

• Support Sales Planning and execution across local and international markets
• Manage key clients (MOD, Tawazun, Intercompany, and Domestic/International Customers)
• Track and monitor all sales and delivery opportunities, budgets, forecasting, ordering, pricing, and delivery milestones
• Responsible for planning, coordinating, and implementing all activities related to order intake to ensure product delivery in accordance with contractual obligations and customer requirements
• Work with project managers to ensure successful delivery of product and service solutions, maintaining the highest level of customer support and ensuring each delivery is fully evaluated with customer feedback
• Physical escort of customer representatives through pre‑delivery inspections and audits on the shop floor
• Develop and maintain databases to track Controlled Documents; register document numbers and log the return and destruction of controlled copies
• Data logging/entry into department databases and ERP (SAP)
• Prepare reports by collecting, analyzing, and summarizing information to support delivery and sales decisions
• Proactively govern and report on delivery status and risk, and recommend improvements to services to ensure customer satisfaction
• Investigate and analyze customer problems and propose solutions; expedite resolution of customer complaints and order issues
• Follow up and report on collection of credits
• Represent the customer in the internal product management committee
• Provide market intelligence on future requirements, demands, and delivery expectations
• Maintain proactive interface between business development and finance to ensure operational effectiveness and efficiency to ensure that all costs are allocated and tracked on a project basis
• Oversee product exchanges and returns
• Manage the process of distribution of internal and external correspondence and ensure good relationships with internal and external clients
• Responsible for consolidation and storage of classified documentation and disposing of classified information as per project requirement
• Achieve international / local sales contracts deliveries and department KPI set by management on yearly basis
• Ensure key account management in optimizing existing customers revenues
• Expedites resolution of customers problems/complaints

• A degree in Business Management or Commerce
• 5 - 6 years work experience in a similar technical product focused environment
• Experience in a role that optimizes commercial processes and maximizes resources to meet deadlines
• Intermediate to expert level knowledge of Commercial policies and procedures
• Knowledge and application of…