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Job Description & How to Apply Below
About the Role
This role will be working as part of the New catering system implementation programme and will be responsible for creating and implementing change management strategies and activities that maximize employee engagement and adoption of new ways of working within Operations. The catering Operations division is fast‑paced and dynamic, and the Manager Change must develop strategies that adapt to evolving needs.
Responsibilities- Apply a structured methodology and lead change management activities to support employees and key stakeholders in adopting change across operational departments.
- Conduct change impact and readiness assessments by stakeholder group, evaluate results, and develop implementation approaches and plans that meet the specific needs of different groups.
- Develop creative approaches to embed change across departments with very different needs (e.g., large work forces, non‑captive and shift‑based).
- Provide advice and recommendations to senior leaders on how to approach change for programmes specific to their area.
- Develop and deliver communication plans for change programmes, identifying and aligning stakeholder communication needs with project milestones, and developing associated messaging.
- Develop communications collateral such as SharePoint sites, FAQ libraries, etc.
- Identify change risks and define mitigation strategies to minimize impacts on go‑live/programme implementations.
- Undertake stakeholder analysis and execute stakeholder engagement strategies.
- Define change success metrics and use them to measure and monitor change progress.
- Coach project teams and business representatives in managing change.
- Develop change champion networks across Operations.
- Airline experience is preferable.
- Bachelor’s degree level education.
- Minimum of 7 years experience delivering large‑scale business transformation focused on stakeholder management and change enablement, preferably within an operational or aviation environment.
- Demonstrated experience fostering a culture of change and strategic communications planning.
- Extensive knowledge of change management theory, design, and execution.
- Excellent command of the English language, written and oral.
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