Sales Support Job Abu Dhabi area,UAE/Dubai,Business

Who We Are At JINGDONG Logistics (JD Logistics), part of , we are a leading technology-driven supply chain and logistics solutions provider under Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, Joy Logistics and Joy Express, as we continue scaling ’s international logistics footprint.

Learn more about who we are and what we do:

What We Offer Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Job Responsibilities

1. Sales Process Support Responsible for supporting the end-to-end sales process, including contract signing, billing setup, customer account management, and other related business operations. Ensure standardized sales processes and accurate system data to improve operational efficiency and support smooth sales execution.

2. Sales Data Analysis & Business Support Responsible for collecting, organizing, and analyzing sales operation data. Build and maintain business analysis dashboards, conduct analysis based on key metrics such as customer lifecycle, opportunity conversion and sales performance, and provide data insights to support business decision-making and continuously improve sales efficiency.

3. Customer Operations & Relationship Management Responsible for customer lifecycle management and operation. Establish customer segmentation and operation strategies, support customer renewal, churn risk identification and recovery, and customer experience optimization, continuously improving customer engagement, retention and business value.

4. Process Optimization & Sales Enablement Continuously review and optimize sales support processes, establish and improve standardised operating procedures (SOPs), organise sales system and business process training, enhance sales team capabilities and process execution efficiency, and continuously improve operational quality.

5. Risk Management & Compliance Control Responsible for sales business risk monitoring and compliance management. Identify and prevent business risks such as fraudulent customers, price competition and non-compliant operations. Continuously improve risk control mechanisms, promote standardised sales operations and safeguard company interests and sustainable business development.

Qualifications

Bachelor's degree or above; majors in Logistics Management, Supply Chain Management, Marketing, International Trade, Statistics, Information Management, or related fields are preferred.
2+ years of experience in sales support, sales operations, customer operations, business support or related roles.
Experience in logistics, supply chain, e-commerce or related industries is preferred.
Familiar with sales processes, with experience in contract management, customer management, system operations and sales support.
Strong data analysis skills; proficient in Excel,…