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Service Excellence Lead: KPI, ISO, and Transformation
Job Description & How to Apply Below
Kyndryl in Abu Dhabi is seeking a Service Excellence Leader to design and embed a comprehensive framework across the program lifecycle, ensuring delivery of high-quality, customer-centric services aligned with ISO standards and defined SLAs.
You will own KPIs, dashboards, and governance across Build, Operate, and Transform phases, guiding internal teams and external partners towards measurable service improvements and sustainable outcomes.
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