Officer Billing Support

JOB OBJECTIVE:

This role will serve as the intermediate between the billing team and corporate customers for commercial and payment matters. Tasks include supporting the corporate customers with their enquiries and assisting management by preparing customer receivables/tariff/historic reports and maintaining accurate contract information.

Maintaining accurate corporate customer records

• Receive and process all new customer contracts within the ERP and the CRM system.
• Determine the contract start, service start and end dates.
• Approach the customer for further information relating to the contract details as required.
• Ensure that fees and charges are applied as per the contract and within the agreed time frames.
• Other commercial details of the contract updated including tariff escalation formulas, penalties and KPI’s and correspondences (if applicable).
• Track all customer correspondence in the CRM system.

Customer reports

• Understand or clarify the business objectives and requirements when customer reports are requested and prior to commencing the work.
• Analysing data to determine relevant information and include this in the report.
• Ensure that the report clearly supports, refutes or is misaligned with the business objective and include commentary as to why or what has led to the outcome.

• Bachelor s Degree in Business or equivalent
• Minimum 3 years’ experience in similar function