Specialist – Systems & Procedures

Job Purpose

• The Specialist – Systems & Procedures is responsible for supporting the development, implementation, review, and continuous improvement of organizational systems, policies, procedures, and business processes across the Department of Municipality & Transportation. The role contributes to enhancing operational efficiency, standardizing workflows, strengthening governance, and ensuring compliance with applicable regulations, policies, and organizational standards.

• Develop, review, and update policies, procedures, guidelines, workflows, and standard operating procedures (SOPs).

• Ensure procedural documentation is accurate, current, and aligned with organizational requirements.

• Maintain centralized records of approved systems, procedures, and process documentation.

• Support the implementation of systems and procedural governance frameworks.

• Analyze business processes and workflows to identify inefficiencies and improvement opportunities.

• Assist in process mapping, workflow design, and process re-engineering activities.

• Recommend practical improvements to increase operational efficiency and effectiveness.

• Monitor implementation of approved process improvement initiatives.

• Support organizational excellence and quality management initiatives.

• Assist in conducting assessments and reviews of business processes.

• Contribute to the implementation of continuous improvement programs.

• Support departmental efforts to achieve performance and excellence objectives.

• Draft and revise organizational policies, procedures, manuals, and work instructions.

• Ensure consistency and standardization across organizational documentation.

• Coordinate reviews and approvals with relevant stakeholders.

• Support the communication and rollout of new or revised procedures.

• Monitor compliance with approved procedures and operational standards.

• Support internal reviews and audits related to policies, procedures, and governance.

• Identify procedural gaps, risks, and control weaknesses.

• Assist in implementing corrective and preventive actions.

• Collaborate with business and technology teams on process automation initiatives.

• Assist in documenting system requirements and workflow processes.

• Support implementation of digital solutions and process automation projects.

• Participate in user acceptance testing (UAT) and process validation activities when required.

• Collect and analyze process performance data.

• Prepare reports related to process reviews, compliance levels, and improvement initiatives.

• Monitor key process performance indicators and provide recommendations for improvement.

• Maintain records of process improvement activities and outcomes.

• Coordinate with departments to gather process information and procedural requirements.

• Facilitate meetings and workshops related to process improvement initiatives.

• Provide guidance to employees on policies, procedures, and workflow documentation.

• Support awareness and training activities related to new systems and procedures.

• Bachelor's Degree in Business Administration, Public Administration, Industrial Engineering, Quality Management, Management Information Systems, or a related field.

• Lean Six Sigma Green Belt.

• Business Process Management (BPM) Certification.

• ISO 9001 Quality Management training.

• Project Management certification or related professional development courses.

• 4-6 years of relevant experience in systems and procedures, process improvement, business analysis, organizational development, governance, quality management, or operational excellence.

• Experience with in government, municipality, infrastructure, transportation, or public sector organizations is preferred.

• Experience in policy and procedure development and process documentation.

• Knowledge of process improvement methodologies and workflow analysis.

• Business Process Analysis

• Process…