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Specialist – Systems & Procedures
Job in
Abu Dhabi, UAE/Dubai
Listed on 2026-09-14
Listing for:
Wasael Property Management
Full Time
position Listed on 2026-09-14
Job specializations:
-
Business
Change Management, Regulatory Compliance Specialist, Business Systems & Technology Analysis, Business Analyst
Job Description & How to Apply Below
- The Specialist – Systems & Procedures is responsible for supporting the development, implementation, review, and continuous improvement of organizational systems, policies, procedures, and business processes across the Department of Municipality & Transportation. The role contributes to enhancing operational efficiency, standardizing workflows, strengthening governance, and ensuring compliance with applicable regulations, policies, and organizational standards.
- The Specialist – Systems & Procedures is responsible for supporting the development, implementation, review, and continuous improvement of organizational systems, policies, procedures, and business processes across the Department of Municipality & Transportation. The role contributes to enhancing operational efficiency, standardizing workflows, strengthening governance, and ensuring compliance with applicable regulations, policies, and organizational standards.
- Develop, review, and update policies, procedures, guidelines, workflows, and standard operating procedures (SOPs).
- Ensure procedural documentation is accurate, current, and aligned with organizational requirements.
- Maintain centralized records of approved systems, procedures, and process documentation.
- Support the implementation of systems and procedural governance frameworks.
- Analyze business processes and workflows to identify inefficiencies and improvement opportunities.
- Assist in process mapping, workflow design, and process re-engineering activities.
- Recommend practical improvements to increase operational efficiency and effectiveness.
- Monitor implementation of approved process improvement initiatives.
- Support organizational excellence and quality management initiatives.
- Assist in conducting assessments and reviews of business processes.
- Contribute to the implementation of continuous improvement programs.
- Support departmental efforts to achieve performance and excellence objectives.
- Draft and revise organizational policies, procedures, manuals, and work instructions.
- Ensure consistency and standardization across organizational documentation.
- Coordinate reviews and approvals with relevant stakeholders.
- Support the communication and rollout of new or revised procedures.
- Monitor compliance with approved procedures and operational standards.
- Support internal reviews and audits related to policies, procedures, and governance.
- Identify procedural gaps, risks, and control weaknesses.
- Assist in implementing corrective and preventive actions.
- Collaborate with business and technology teams on process automation initiatives.
- Assist in documenting system requirements and workflow processes.
- Support implementation of digital solutions and process automation projects.
- Participate in user acceptance testing (UAT) and process validation activities when required.
- Collect and analyze process performance data.
- Prepare reports related to process reviews, compliance levels, and improvement initiatives.
- Monitor key process performance indicators and provide recommendations for improvement.
- Maintain records of process improvement activities and outcomes.
- Coordinate with departments to gather process information and procedural requirements.
- Facilitate meetings and workshops related to process improvement initiatives.
- Provide guidance to employees on policies, procedures, and workflow documentation.
- Support awareness and training activities related to new systems and procedures.
- Bachelor's Degree in Business Administration, Public Administration, Industrial Engineering, Quality Management, Management Information Systems, or a related field.
- Lean Six Sigma Green Belt.
- Business Process Management (BPM) Certification.
- ISO 9001 Quality Management training.
- Project Management certification or related professional development courses.
- 4-6 years of relevant experience in systems and procedures, process improvement, business analysis, organizational development, governance, quality management, or operational excellence.
- Experience with in government, municipality, infrastructure, transportation, or public sector organizations is preferred.
- Experience in policy and procedure development and process…
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