Senior Officer, CBG CCS - DNE ( Alain

Key Accountabilities

• Possess hands‑on experience in handling walk‑in customers.
  • Possess adequate skills in managing client service counter functions.
    • Act as the first point of contact for walk‑in clients, receive instructions/documents and attend client queries.
    • Carry out customer identification checks in line with standard operating procedure.
    • Handle day‑to‑day activities assigned by the unit head for all products pertaining to corporate client services.
    • Support relationship‑management teams by providing operational services and support to their clientele.
      • Possess experience on cash‑management operation functions like inward and outward remittances, cheque clearing.
      • Possess appropriate understanding of other cash‑management related products & procedures.
      • Ensure complete adherence to the policies and procedures laid down by FAB for operations without compromise to controls set as per department SOP.
      • Review SOPs as per internal audit and RMU requirement for the process handled.
      • Ensure that designated processes are managed efficiently with a high degree of accuracy and timeliness.
      • Maintain confidentiality of customer data in line with data‑leakage and prevention policy.
      • Actively participate in systems changes / process enhancements / pan bank initiatives in a timely and effective manner.
• Ensure timely service to clients and arrange to provide appropriate service either directly or in liaison with other internal departments or branches.
  • Receive customer requests/documents and provide acknowledgement back upon receipt.
  • Deliver customer requests/documents through the counter and obtain acknowledgement from the customer upon delivery.
  • Verify the authority of customers’ authorized representative while accepting delivering documents.
  • Manage processing of inward / outward and account‑to‑account transfers.
  • Handle processing of post‑dated and current‑dated cheques without compromising the accuracy standards set by the unit.
  • Attend and resolve queries on time from both internal and external customers.
  • Provide appropriate statistics on MIS.
  • Provide back‑hand support to Operations teams on:
    • Account Opening documentation
    • Account maintenance activities
    • Corporate Credit Card operation
    • Cheque book request
    • Balance confirmation letters
    • Return cheques
    • Payments (inward and outward) related queries
    • Charges related issues
    • eChannel related issues
    • Client correspondence
    • Exception handling
    • Any other responsibilities assigned from time to time as part of job rotation exercise.

• Minimum Qualification:
  
  Bachelor’s Degree / Higher Diploma
• Minimum Experience:
  
  Minimum 2 years banking work experience specific to the job role.