Client Services Manager - First Bank UAE

Position Overview

Client Services Manager at First Abu Dhabi Bank in Abu Dhabi supports Relationship Management teams by delivering high-quality operational and administrative services to corporate and institutional clients. The role acts as a key liaison between clients and internal bank functions, enabling relationship managers to focus on business growth while ensuring a consistent, compliant, and efficient client service experience across Corporate and Investment Banking portfolios.

• Country: UAE
• City:
  Abu Dhabi
• Industry: Banking
• Function:
  Account Management-Non-Commissioned
• Salary:  monthly (Market estimated)
• Gender: Any
• Candidate Nationality:
  Any
• Job Type: Full-time

• Act as the primary liaison between clients and internal bank departments to ensure timely and effective resolution of service requests
• Provide operational and administrative support to enhance overall client experience across Corporate and Investment Banking clients
• Attend to client service requests, issues, and grievances, coordinating with relevant internal teams to deliver solutions within agreed SLAs
• Collect and verify required documentation in line with bank policies and regulatory requirements
• Maintain clear, timely, and effective communication with clients and internal stakeholders
• Manage accurate and up-to-date records of client correspondence, service requests, and resolutions
• Support the VP and Head of Client Care Services in managing and reviewing service level agreements to align client expectations with service delivery
• Handle customer complaints across CIB, analyse root causes with stakeholders, and ensure corrective actions to prevent recurrence
• Ensure secure handling of security items under custody and obtain proof of delivery as per bank procedures
• Identify areas for process improvement while managing associated operational and risk factors
• Provide back-office operational support for account opening, account maintenance, corporate credit card operations, cheque book requests, balance confirmation letters, returned cheques, payment-related queries, charges, eChannels issues, and exception handling

• University degree in Commerce, Banking, or a related discipline
• Minimum 3 years of banking experience with exposure to banking operations
• Strong knowledge of general banking principles and back-office operating procedures
• Excellent written and verbal communication skills with the ability to engage at all organizational levels
• Strong analytical and problem-solving skills with a proactive and self‑motivated approach
• Ability to work independently and collaboratively within a team environment
• High attention to detail with the ability to perform efficiently in a fast‑paced, high‑pressure environment

• Join the UAE's largest bank with a strong regional and international presence
• Work closely with corporate and institutional clients within a structured client service framework
• Opportunity to contribute to client experience enhancement and operational excellence initiatives
• Competitive compensation and benefits aligned with the Abu Dhabi banking market

First Abu Dhabi Bank is the UAE's largest bank and one of the world's leading financial institutions, offering a comprehensive range of corporate, investment, retail, and private banking services. Headquartered in Abu Dhabi, FAB is recognized for its strong governance, customer‑centric approach, and commitment to delivering secure, efficient, and reliable banking solutions to clients and communities.