Senior Officer - Client Servicing and Operations Support - First Bank

Role Summary

Join First Abu Dhabi Bank (FAB), the UAE's leading financial institution, as a Senior Officer supporting Relationship Management teams within the Corporate and Investment Banking (CIB) division. Based in Dubai, this client-facing operations role is designed to enhance the overall client experience by managing service requests, ensuring operational efficiency, and acting as a liaison between customers and internal departments. If you are detail-oriented, client-focused, and experienced in banking operations, this is your chance to grow within a high-performance environment.

• Job Location:
  
  Dubai, UAE
• Industry: Banking
• Function:
  Banking / Mortgage Professionals
• Salary: 9, monthly (Market estimated)
• Gender: Any Candidate
• Nationality:
  Any Candidate
• Current
  
  Location:
  
  Any
• Job Type: Full time

• Provide end-to-end operational and administrative support to Relationship Managers and their clients across CIB & IB segments
• Handle a variety of service requests such as account maintenance, balance confirmations, corporate credit card operations, closure letters, and statement issuance
• Respond to internal and external client inquiries via multiple platforms including T24, SharePoint, DMS, and BPMS
• Act as the first point of contact for walk-in clients and process documentation in line with regulatory standards
• Coordinate with back-office teams to ensure SLAs and TATs are consistently met
• Maintain accurate records of service requests, correspondence, and operational logs
• Assist in resolving customer grievances and escalating service delivery gaps when required
• Ensure compliance with internal controls and safe custody of security items
• Identify and propose areas for process improvement and risk mitigation within client servicing workflows

• University degree in Commerce, Banking, or related field
• Minimum 2 years of banking experience with exposure to client servicing or back-office operations
• Solid knowledge of banking procedures, account servicing, and corporate documentation
• Familiarity with platforms such as T24, DMS, SharePoint, and internal banking systems
• Excellent verbal and written communication skills with a strong customer-first approach
• Capable of handling high volumes with accuracy and attention to detail
• Strong team player with adaptability to fast-paced environments

• Be part of the most respected and innovative bank in the UAE
• Collaborate with cross-functional teams and contribute to a high-impact customer experience
• Benefit from a supportive culture, professional development, and internal mobility opportunities
• Play a critical role in supporting relationship growth and service excellence

First Abu Dhabi Bank (FAB) is the largest and most secure bank in the United Arab Emirates, with an expanding global presence and operations in key financial markets. Headquartered in Abu Dhabi and strongly rooted in Dubai, FAB provides a full suite of tailored financial services to corporate, investment, and retail clients. Renowned for stability, innovation, and service excellence, FAB empowers employees to create value through performance, learning, and impact.