Retail Banking Sales Officer UAE

Retail Banking Sales Officer – Abu Dhabi, UAE

Position Overview:

Retail Banking Sales Officer role in Abu Dhabi, UAE within the banking industry is a customer-facing opportunity focused on driving sales of banking products, supporting customer service operations, and contributing to branch performance through proactive engagement and relationship building.

Country: UAE, City:
Abu Dhabi, Industry: Banking, Function:
Sales & Business Development, Salary:  monthly (market estimated), Gender: Any, Candidate Nationality:
Any, Job Type: Full-time

• Actively sell and cross-sell asset and liability products to customers
• Prepare and recommend loan applications and maintenance requests for approval
• Process customer service requests including account opening and transactions
• Generate new leads through walk-in customers and referrals
• Support onboarding of customers to digital banking channels
• Educate customers on online, mobile, and ATM banking services
• Achieve individual sales targets and contribute to branch KPIs
• Participate in daily sales meetings and performance tracking
• Respond to customer inquiries and ensure timely resolution
• Promote customer migration to automated banking channels

• Build strong relationships with customers to enhance loyalty and retention
• Identify opportunities for upgrading customers to higher banking segments
• Refer eligible customers to premium banking services
• Ensure high levels of customer satisfaction and service quality

• Ensure all activities comply with bank policies and regulatory requirements
• Maintain accurate documentation and data integrity
• Complete mandatory training and adhere to operational procedures
• Support branch operations and collaborate with internal stakeholders

• High school diploma or equivalent
• Minimum 2 years of experience in banking or customer service roles
• Familiarity with banking products and services
• Strong communication and interpersonal skills
• Ability to meet sales targets and performance KPIs
• Customer-focused mindset with problem‑solving ability

• Sales and cross‑selling techniques
• Customer service and relationship management
• Product knowledge and advisory
• Digital banking awareness
• Communication and interpersonal skills
• Time management and multitasking
• Compliance and documentation handling

• Opportunity to work in a leading UAE banking institution
• Exposure to retail banking sales and customer engagement
• Career growth in sales and relationship management roles
• Performance‑driven and customer‑focused environment
• Strong demand for retail banking professionals

First Abu Dhabi Bank is the largest financial institution in the UAE, offering a wide range of banking and financial services. With a strong focus on innovation, customer experience, and operational excellence, the bank continues to deliver trusted financial solutions across the region.