Teller, Finance & Banking

Responsibilities

• Process cash withdrawals and deposits in local and foreign currencies, cheque deposits, inter‑account transfers, and vault main safe transactions.
• Perform end‑of‑day reconciliation of teller cash and valuables.
• Manage transactions related to manager’s cheques, demand drafts, telegraphic transfers, IPO processing, clearing and returned items in line with FAB procedures.
• Ensure correctness of cash requested and received from the vault, including accurate posting in the system.
• Maintain 100% accuracy in teller transactions to meet teller‑specific RFT standards and contribute to achieving branch service KPIs, including NPS through friendly, professional and efficient teller service.
• Right‑first‑time (RFT) in teller transactions – ensuring error‑free processing to avoid reversals or corrections.
• Service Request (SR) turnaround times for teller‑related requests in line with SLA and complaint resolution timelines for teller‑related issues, escalating where necessary.
• Mystery Shopping performance by adhering to FAB service standards.
• Promote FAB’s digital channels (ATM, CDM, mobile and online banking) to customers and assist with onboarding to these services.
• Ensure teller operations comply with FAB policies, operational risk controls, KYC, AML and regulatory requirements; report suspicious transactions to the Teller Supervisor or Branch Manager in line with fraud prevention procedures.
• Safeguard customer information and adhere to FAB’s Information Security Policy, including clear‑desk practices.
• Participate in mandatory compliance and operational training.
• Identify customer needs during transactions and refer them to appropriate branch staff for product discussions; generate leads for branch sales teams through referral of potential product opportunities.
• Encourage customers to migrate to higher‑value programmes and services.
• Complete all assigned reports and documentation accurately and on time.
• Assist with surprise cash counts and vault audits as required.
• Support the Teller Supervisor in maintaining cash limits and exchange positions.
• Operate in a high‑volume, accuracy‑critical environment where transaction speed, security and customer satisfaction are equally important.
• Play a critical role in the branch’s front‑line service delivery and teller‑related KPI performance.
• Operate within FAB policies, governance frameworks and regulatory requirements; authorise to process teller transactions within approved limits.

• High school diploma or equivalent.
• Minimum 2 years banking experience in teller or cashier roles.
• Strong understanding of cash handling, teller operations, and regulatory requirements.