Manager - Client Services; Elite Banking UAE

Position Overview

First Abu Dhabi Bank (FAB) is seeking a motivated Manager, Client Services to support the Elite Banking business segment in Abu Dhabi. This role involves handling daily operational matters, ensuring seamless client service, and acting as a key support partner for relationship managers. The position requires strong interpersonal skills, attention to detail, and the ability to work in a high‑pressure environment with strict deadlines.

Location:

United Arab Emirates, Abu Dhabi.

Industry: Banking / Mortgage Professionals.

Function:
Customer Support / Client Care.

Salary:  monthly (Market estimated).

Gender: Any. Candidate Nationality:
Any. Job Type: Full‑time.

• Act as the first point of contact for Elite Banking clients, ensuring queries are resolved promptly by phone, email, or in person.
• Support relationship managers with account opening, closing, and KYC compliance checks.
• Process transfers, remittances, FX deals, and fixed deposits within defined turnaround times.
• Generate and share MIS reports to highlight process gaps and recommend improvements.
• Liaise with investment desks, securities, and custody teams to coordinate investment transactions.
• Manage documentation flow, signature verification, and call‑back procedures where applicable.
• Provide clients with bank statements, portfolio updates, and secure delivery of banking instruments.
• Log, track, and escalate customer complaints to ensure timely resolution and improved satisfaction.
• Support training and mentoring of junior staff while covering for colleagues during absences.
• Ensure adherence to FAB's compliance, regulatory standards, and internal audit requirements.

• University degree in Business, Economics, or Marketing; or equivalent work experience (minimum 3 years).
• Strong knowledge of banking products, services, and compliance requirements.
• Excellent English communication skills (Arabic is an advantage).
• Strong interpersonal and relationship‑building skills with client‑focused mindset.
• Ability to manage multiple tasks under pressure while maintaining accuracy.
• Self‑starter with solid technology skills and commitment to continuous improvement.

• Opportunity to work with the UAE's largest bank, known for innovation and client excellence.
• Exposure to Elite Banking and client‑facing leadership opportunities.
• Structured career development and professional training support.
• Dynamic, multicultural team environment with international collaboration.
• Competitive tax‑free salary and comprehensive benefits package.

First Abu Dhabi Bank (FAB) is the UAE's largest bank and a leading financial institution in the region, offering world‑class banking solutions with a strong focus on innovation, growth, and client success.