Client Relationship Manager - First Bank UAE

Client Relationship Manager - First Abu Dhabi Bank - Abu Dhabi, UAEPosition Overview

This role focuses on acquiring new customers, managing key retail relationships, and strengthening FAB's retail banking portfolio.

You will act as the primary contact for clients, understand their financial needs, and ensure a smooth and high-quality banking experience while supporting revenue growth and service excellence.

• Country: UAE
• City:
  Abu Dhabi
• Industry: Banking
• Function:
  Banking
• Salary:  monthly (Market estimated)
• Gender: Any
• Candidate Nationality:
  Any
• Job Type: Full-time

• Understand client requirements and assess deal feasibility in coordination with product teams.
• Develop account plans to follow up on business opportunities and manage pipeline updates.
• Provide insights on customer needs and market trends to support product enhancement.

• Build and maintain strong relationships with assigned clients under the guidance of the Unit Head.
• Act as the main point of contact for all client servicing and issue resolution.
• Work closely with product partners to drive cross‑selling opportunities.
• Execute structured client call programs to evaluate risks and identify opportunities.

• Conduct regular meetings with portfolio clients to understand financial needs and introduce suitable products.
• Stay updated on all products and services clients use across the bank.
• Ensure compliance with regulatory, audit, and internal control requirements to maintain operational integrity.
• Minimize operational losses and ensure high standards of service delivery.

• Coordinate with Operations, Technology, Branches, Legal, Risk, and other key departments to deliver seamless client experiences.
• Ensure quick turnaround and effective handling of service requests.

• Set and achieve annual performance goals in alignment with the reporting manager.
• Identify training needs and complete required development programs.
• Stay current with industry trends, regulations, and best practices.

• Minimum 5 years of experience in retail customer relationship management.
• Bachelor's degree in Business Administration, Finance, Banking, or related field.
• Mandatory SCA certification (CISI Level
  3) and UAE Rules & Regulations certification.
• Strong client relationship skills with a proactive and customer‑focused mindset.
• Ability to manage multiple priorities and work efficiently under pressure.

• Relationship management
• Financial advisory
• Portfolio handling
• Customer service excellence
• Communication and negotiation
• Cross‑selling and opportunity identification
• Compliance awareness
• Analytical and problem‑solving ability

• Be part of the UAE's largest and most respected bank.
• Work in a collaborative and diverse environment.
• Build a strong career path with continuous learning and growth opportunities.
• Contribute to meaningful client relationships and bank performance.

First Abu Dhabi Bank (FAB) is a leading regional financial institution recognized for stability, innovation, and customer‑centric service. With global expertise and strong local roots, FAB empowers employees to grow and make an impact in a dynamic banking environment.