Senior Officer, Trade Finance Operations; Emiratised

Responsibilities

The holder is responsible for processing all Trade Finance products (Funded & Unfunded) in the Trade Middle Office and ensuring quality and timeliness of the delivery in a cost‑efficient, error‑free manner, subject to high risk management and the Bank’s and Regulator’s compliance standards.

Other duties include:

• Pre‑Processing transactions pertaining to Trade Finance products.
• Interact with customers/internal stakeholders, query resolution, support, and technical guidance.
• Adhere to SLAs, system updates, and SOP review.
• Minimise operational risks, ensure compliance of all transactions.
• Assist supervisor and section head with delivery, support, self‑assessments, statistical data and performance MIS.
• Daily and monthly proofing and reconciliation, business continuity planning and routine correspondence.
• Evolve as subject‑matter expert, support testing and training for product enhancements and service requests.
• Adhere to external and regulatory guidelines and domestic/international norms.
• Maintain high internal and external customer satisfaction.
• Live up to core values, challenge processes, share ideas and initiatives across teams.
• Pursue opportunities for enhancing operational efficiencies, customer service and operational controls via process improvements.
• Prepare statistical data for internal and external relationships.
• Escalate transactions of unusual or suspicious nature and matters requiring higher authority attention.
• Ensure safe custody of records.
• Generate cost‑reduction ideas and follow‑up their implementation.
• Support multi‑desk and multi‑function within the department.

Performance targets include:

• Zero operational loss and no near‑miss or income leakage events.
• Zero complaints, 98% TAT adherence, and more than 90% satisfaction in internal customer survey.
• No unauthorized breaches of policy/regulatory requirements or SOPs; satisfactory ratings in all audits.
• No breaches in housekeeping (reconciliations, tracers, DCFCL, etc.).
• No critical findings in regulatory, external or internal audits.
• Successfully implemented process improvement proposals.
• Execute departmental initiatives as advised.
• Support cross‑functional desks during the year.

• Minimum qualification:
  
  High School or Diploma.
• Minimum 2–3 years of experience in Trade Finance with hands‑on experience in all trade finance products.
• Understanding of ICC rules, local laws, legal risks, trade documentation, shipping terms, and the bank’s SOPs.
• Hands‑on experience on core banking solutions.
• Good communication, presentation, and analytical skills.
• Specialisation in own area and working knowledge of all trade products.
• Conversant with MS Office and other analytical tools.