Senior Officer, CCS - GS ( Alain

Key Accountabilities

• Possess hands on experience in handling walk‑in customers and adequate skills in managing client service counter functions.
• Act as the first point of contact for walk‑in clients, receive instructions/documents and attend client queries.
• Carry out customer identification checks in line with standard operating procedures.
• Handle day‑to‑day activities assigned by the unit head for all products pertaining to Corporate client services.
• Support relationship management teams by providing operational services and support to their clientele.
• Possess experience on cash management operation functions such as inward and outward remittances, cheque clearing.
• Have appropriate understanding of other cash management related products and procedures.
• Ensure complete adherence to the policies and procedures laid down by FAB for operations without compromising controls set as per department SOP.
• Review SOPs as required by internal audit and RMU for the processes handled.
• Ensure that designated processes are managed efficiently with a high degree of accuracy and timeliness.
• Maintain confidentiality of customer data in line with data leakage and prevention policy.
• Actively participate in systems changes, process enhancements and pan‑bank initiatives in a timely and effective manner.
• Ensure timely service to clients and arrange to provide appropriate service either directly or in liaison with other internal departments or branches.
• Receive customer requests/documents and provide acknowledgement upon receipt.
• Deliver customer requests/documents through the counter and obtain acknowledgement from the customer upon delivery.
• Verify the authority of customers’ authorised representatives while accepting/delivering documents.
• Manage processing of inward/outward and account‑to‑account transfers.
• Handle processing of post‑dated and current dated cheques without compromising the accuracy standards set by the unit.
• Attend and resolve queries on time from both internal and external customers.
• Provide appropriate statistics on MIS.
• Provide back‑hand support to Operations teams for a range of tasks:
  • Account opening documentation
  • Account maintenance activities
  • Corporate credit card operation
  • Cheque book request
  • Balance confirmation letters
  • Return cheques
  • Payments (inward and outward) related queries
  • Charges related issues
  • eChannel related issues
  • Client correspondence
  • Exception handling
• Any other responsibilities assigned from time to time as part of job rotation exercise.

• Functions within the framework and boundaries of Group policies as well as overall organizational governance.
• Services rendered are limited to Privileged Banking client Group.

• Minimum Qualification:
  
  Bachelor’s Degree / Higher Diploma.
• Minimum Experience:
  
  Minimum 2 years of banking work experience specific to the job role.