Billing & Collection Officer

Job Description

Manage and analyse accounts, invoices, and payments; process adjustments and reversals where improper billing or incorrect payments occurred. Investigate and resolve billing disputes, discrepancies, and customer/company inquiries. Prepare and process refund requests. Reconcile accounts of individual customers and companies. Escalate issues to upper management that require attention or action plans. Manage specialized processes and accounts. Monitor the reminder notice system sent to customers daily via various channels.

Ensure timely billing execution. Minimize estimate invoices through meter rectifications. Maintain quality and efficiency of billing, account management, and operational support. Maintain low DSO of less than 45 days. Ensure accurate and timely collections in line with credit control and collection policies. Monitor and reconcile online customer payments to identify irregular activity and prevent fraud and losses. Perform daily payment reconciliation against bank accounts.

Prepare weekly and monthly reports for senior management. Manage meter read and billing exceptions on a daily and monthly basis. Monitor and escalate newly deficient meters daily to O&M team for error resolution. Ensure accuracy and quality of issued invoices. Provide support to other departments regarding inquiries and processes. Manage system or process change requests. Support issuance of monthly management reports including invoicing reports, KPI, DSO, collections, and other commercial reports.

• Minimum Qualifications:
  
  Bachelor’s Degree in Business or equivalent.
• Minimum Experience:
  
  Minimum of 2 years of experience in billing, collection, accounts receivable, or a related area.
• Competencies:
  
  Data Collection / Data Analysis, Financial Analysis, Information Processing, Invoicing and Payment Processing, Process Management, Telephone Etiquette, Behavioral competencies (Progress, Partnership, Performance, Be Adaptable, Build Relations, Put Safety First, Develop Yourself, Team Player, Show Commitment, Generate Ideas, Service Minded, Deliver Consistently, Welcome New Approaches, Builds Trust, Seeks Feedback, Solve Problems, Guided by Values, Be Resilient).

• As per client policy

Follows all relevant Department/Unit policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner. Ensuring the organization adheres to legal frameworks in areas such as discipline & grievance, redundancy, and employment law. Guidance and support in HR Policies & Procedures.

Ensure compliance with all health, safety, and environmental management policies, procedures and controls across the department to ensure employee safety, legislative compliance, and responsible environmental practices. Guidance and support in HSE policy. Report any safety incidents and near misses.

Internal:
Customer service team. Regular interaction with O&M team on resolving meter alarms and collection of missed reads. External:
Companies, Property & leasing officers.