Branch Teller and Services Officer UAE National

HSBC aims to be the international bank of choice for affluent customers, supporting their domestic and international banking, and holistic wealth management needs. We help customers to take care of their day‑to‑day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs around the world.

This role is to contribute to the Bank’s business operations and goals by providing consistently high quality Branch Operation services to the Bank’s customers.

• Safeguard the bank’s interest by ensuring prompt process of payments through UAE Central Bank and other payments.
• Process significant volumes of large‑value transactions with appropriate authorisation and controls.
• Handle special printed cheque book requests and ensure all HSBC NET / Collection Cheques are processed per procedure.
• Assist customers by effectively dealing with their enquiries pertaining to delivery items of all types; maintain a high level of customer service by providing prompt, accurate and efficient responses to all snags related to remittance, Central bank payments, all inward and outward special clearing cheques. Scan the deposited cheque over the counter in the system and manage customers bank account tools delivery process.
• Accept and handle a specified volume of work, contributing to the department’s performance target and the Bank’s business objectives by providing personalized effective service while ensuring full compliance to procedure manuals including instructions issued from time to time.
• Receive cheque returns sent by Clearing and other branches for accounts pertaining to the respective Branch, deliver cheque returns to customers per procedure, notify customers of returned cheques, ensure end‑of‑day balance of physical cheques per system, and send records for scanning to be filed and indexed under Filing.
• Exercise due diligence and vigilance at all times; understand and contribute to the objectives of the Bank’s group strategy—Managing for Growth.

• Prior experience in customer due diligence, document processing, and bank processing related roles.
• Experience of successfully handling customers via email, phone line and face‑to‑face meetings.
• Excellent command of spoken and written English and Arabic.
• Customer‑centric attitude and willingness to go an extra mile to provide best‑in‑class service to clients.
• A graduation degree is essential for obtaining a UAE visa and/or work permit; if the university certificate is from outside the UAE, up‑to‑date attestations and equivalency are also mandatory.

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Issued by The Hong Kong and Shanghai Banking Corporation Limited.