Relationship Officer - Retail Banking

Responsibilities

• Sales Target Achievement: Proactively identify and acquire new retail customers, both salaried and self‑employed, and meet agreed‑upon sales targets for banking products including Personal Loans, Credit Cards, Auto Loans, and Merchant Loans.
• Relationship Management: Serve as the primary point of contact for a portfolio of customers offering personalized financial solutions and advice to meet their diverse needs.
• Customer Service: Ensure all customer queries, complaints, and service requests are handled efficiently, professionally, and in line with the bank's Service Level Agreements (SLAs).
• Compliance & Risk: Adhere strictly to all internal bank policies, central bank regulations, and AML/KYC guidelines to mitigate operational and financial risks.
• Market Intelligence: Stay updated with competitive offerings, market trends, and economic developments in Abu Dhabi to provide informed financial guidance to customers.

• Experience: Minimum of 2 years of proven sales experience as a Relationship Officer or in a similar role within the UAE or home country banking/financial services industry.
• Education: Bachelor's degree in Finance, Business Administration, Marketing, or a related field.
• Target Orientation: Demonstrated ability to consistently meet or exceed aggressive sales targets and performance metrics.
• Communication: English communication mandatory; fluency in Arabic an added advantage.
• Product Knowledge: Strong knowledge of a wide range of retail banking and finance products (loans, mortgages, credit cards, insurance).
• Regulatory Awareness: Familiarity with the UAE banking regulatory environment, specifically in Abu Dhabi.
• Soft Skills: Strong negotiation, presentation, and interpersonal skills, focused on building long‑term customer trust.