Senior Officer, CCS FIG

Responsibilities

• Handle walk‑in customers and act as first point of contact, receiving instructions/documents and attending client queries.
• Perform customer identification checks in line with SOP.
• Carry out day‑to‑day activities assigned by the unit head for all products pertaining to Corporate client services.
• Support relationship management teams by providing operational services and support to their clientele, including cash management operation functions (inward and outward remittances, cheque clearing) and other cash management related products & procedures.
• Ensure complete adherence to the policies and procedures laid down by FAB for operations without compromising controls as per department SOP.
• Review SOPs as per internal audit and RMU requirement for the process handled.
• Ensure that designated processes are managed efficiently with a high degree of accuracy and timeliness.
• Maintain confidentiality of customer data in line with data leakage prevention policy.
• Actively participate in system changes / process enhancements / pan‑bank initiatives in a timely and effective manner.
• Ensure timely service to clients and arrange appropriate service either directly or in liaison with other internal departments or branches.
• Receive customer requests/documents and provide acknowledgement upon receipt.
• Deliver customer requests/documents through the counter and obtain acknowledgement from the customer upon delivery.
• Verify the authority of customers' authorized representatives while accepting/delivering documents.
• Manage processing of inward/outward and account‑to‑account transfers.
• Handle processing of post‑dated and current dated cheques without compromising the accuracy standards set by the unit.
• Attend & resolve queries on time from both internal & external customers.
• Provide appropriate statistics on MIS.
• Provide back hand support to Operations teams on:
  • Account Opening documentation
  • Account maintenance activities
  • Corporate Credit Card operation
  • Cheque book request
  • Balance confirmation letters
  • Return Cheques
  • Payments (Inward and Outward) related queries
  • Charges related issues
  • eChannel related issues
  • Client Correspondence
  • Exception handling
• Any other responsibilities assigned from time to time as part of job rotation exercise.

• Minimum qualification:
  
  Bachelor's Degree / Higher Diploma.
• Minimum experience:
  
  2 years of banking work experience specific to the job role.