Senior Officer, CCS Commercial Banking; Alain

Job Responsibilities

• Hands on experience handling walk‑in customers.
• Adequate skills in managing client service counter functions
  • Act as the first point of contact for walk‑in clients, receive instructions/documents and attend client queries.
  • Carry out customer identification checks in line with the standard operating procedure.
• Handle day‑to‑day activities assigned by the unit head for all corporate client services.
  • Support relationship management teams by providing operational services and support to their clientele.
  • Experience in cash management operation functions such as inward and outward remittances and cheque clearing.
  • Understanding of other cash management related products and procedures.
  • Adhere to policies and procedures of FAB for operations without compromise to controls.
  • Review SOPs per internal audit and RMU requirement for the process handled.
  • Manage processes efficiently with a high degree of accuracy and timeliness.
  • Maintain confidentiality of customer data in line with the data leakage and prevention policy.
  • Participate in system changes, process enhancements and pan‑bank initiatives in a timely and effective manner.
• Ensure timely service to clients and arrange to provide appropriate service either directly or in liaison with other internal departments or branches.
  • Receive customer requests/documents and provide acknowledgement upon receipt.
  • Deliver customer requests/documents through the counter and obtain acknowledgement from the customer upon delivery.
  • Verify the authority of the customer's authorized representative while accepting delivering documents.
  • Manage processing of inward/outward and account‑to‑account transfers.
  • Handle processing of post‑dated and current dated cheques without compromising the accuracy standards set by the unit.
  • Attend and resolve queries on time from both internal and external customers.
  • Provide appropriate statistics on MIS.
  • Provide back‑hand support to Operations teams on:
    • Account opening documentation
    • Account maintenance activities
    • Corporate credit card operation
    • Cheque book requests
    • Balance confirmation letters
    • Return cheques
    • Payments (inward and outward) related queries
    • Charges related issues
    • eChannel related issues
    • Client correspondence
    • Exception handling
    • Any other responsibilities assigned from time to time as part of a job rotation exercise

• Minimum qualification:
  
  Bachelor’s Degree or Higher Diploma.
• Minimum experience:
  
  2 years of banking work experience specific to the role.