Account Manager Transfer Agency

Investor Due Diligence

• AML screening to ensure investor compliance with money laundering
• All Investor Types Considered: individual, nominee, entity, trusts, partnerships, etc.
• Collection and Identification of Beneficial Owners and Shareholders
• Upfront and ongoing screening of investor and associated parties (UBOs, directors, trustees, etc.), PEP identification and reporting
• Registration and Static Data:
  Maintain Investor Registers including all static data such as address, emails, PEP, investor risk classification and tracking of KYC renewal date under Continuous Monitoring Program
• Distribute Investor Communications via manual email, portal or system generated
• Deal with Cash:
  Receive and Process Subscriptions, Redemptions, Transfers and Switches;
  Approve bank information for wires;
  Match funds received to funds in the bank
• Reconciliations:
  Reconcile money movements related to subscriptions, redemptions, switches and distribution;
  Investigate reconciliation breaks;
  Chase missing monies related to partial or unsettled payments;
  Ensure custodians and distributors are all reconciled by the end of each month
• Reporting:
  Client Reporting via e‑mail or system generated or portal (PFS, Paxus, Apex Connect, E‑front, Investment Caf, Fund Manager reporting of missing documents, AML status of investors, estimated confirmed cash flows);
  Investor Reporting: NAV statements, Contract note confirmations, subscription, redemption, capital calls, dividend distribution notices or any other communication requested by Board of Directors/Investment Managers
• Custodian / distributor reporting, Fund settle CNs, access to accounts for Clear Stream, Allfunds and more;
  Family Office reporting;
  Updating FO investor accounts
• Tax: FATCA/CRS collection of relevant forms; TIN and GIIN verification;
  Transfer Agency AVP Tax declaration collection; defining tax status of every investor in system

Working individually and as part of a team to cover an assigned set of funds as a knowledgeable and professional point of contact for fund investors, fund managers and internal teams regarding fund documentation, investor registries and AML/KYC processing.

Possess good understanding and knowledge of AML KYC laws and guidelines set out by appropriate MENA regulators, CIMA and Apex AML Policies. If it is an internal hire, adhere to these established policies, procedures and controls. Knowledge of Bermuda and BVI AML KYC laws will be an added advantage.

Should have knowledge of all the Transfer Agency functions including AML KYC and investor onboarding, Share Registry Dealings, Metrosoft screening, Payments, FATCA/CRS filings etc. Coordinate with the appropriate operations and CRM teams involved to ensure tasks are completed.

Possess a basic understanding of fund structures – share classes vs. series – and understand the NAV per share to enable publishing the correct prices to various pricing vendors such as Bloomberg, Refinitiv, Morning Star etc. Basic understanding of accounting related to subscriptions, redemptions, distributions and ensure investor communications are released in line with procedures and deadlines are met.

Establish a good relationship with FA teams and establish workflow procedures to ensure the FA team is updated at all times in relation to any TA activity to be included in the NAV.

Responsible for fund audits in relation to any TA related PBC requirements.

Have a good command on the English language and possess good written and communication skills. Understanding of Arabic (written and speaking) will be an added advantage. Possess good email etiquette as the candidate will be communicating with the investors and clients. Confident in communicating with investors and handle any situations that arise in line with Apex's policies.

Should be able to read and understand and provide comments on the TA related aspects in a Funds PPM including coordinating with the Corporate Secretary for any waivers, Board Resolutions required in relation to any TA activity. Maintain knowledge of assigned funds, fund timelines, deal documentation and related processes. Understand workflows and organize responsibilities and…