Regulatory Remediation analyst; UAE National

Regulatory Remediation Analyst

Reference: GCB 7

This role sits within GCOO Regulatory Projects and supports the delivery of regulatory remediation and control uplift initiatives. The analyst manages assigned remediation cases end‑to‑end, provides clear customer communications, maintains strong internal controls, and ensures timely closure in line with regulatory and internal standards. Responsibilities include requirement definition, stakeholder coordination, governance/MI, and implementation tracking to ensure evidence‑based closure of regulatory commitments.

• Manage assigned regulatory project deliverables/work streams end-to-end, ensuring milestones are achieved within agreed timelines and governance.
• Maintain remediation project artefacts including plan, decision log, and evidence repository to support audit/regulatory scrutiny.
• Monitor remediation delivery health (ageing, slippage, blockers), escalating at-risk deliverables through agreed governance and proposing recovery actions.
• Be in regular contact with Relationship Managers on operational issues and take prompt follow-up action on outstanding matters.
• Take ownership of Client Maintenance and Servicing activities, including ad hoc client queries and escalations.
• Manage a portfolio of central bank remediation cases, ensuring completion within agreed timelines and service standards.
• Perform customer  activities (calls, emails, letters as approved) to request required identification documents and follow up until receipt/closure.
• Update customer static data and  accurately in the bank’s core banking system(s) in line with approved procedures and a "zero avoidable error" mindset.
• Maintain accurate case notes, documentary evidence, and audit trail to demonstrate remediation actions taken and outcomes achieved.
• Monitor ageing items and take appropriate follow-up actions; escalating overdue/at-risk cases to the team lead in line with agreed governance.
• Communicate clearly and professionally with customers to explain document requirements, how to submit, and expected timelines.
• Liaise with internal stakeholders (e.g., Relationship Managers where applicable, Operations, Compliance/Financial Crime, KYC/CDD teams) to resolve exceptions and progress cases.
• Provide regular status updates (dashboards/trackers) on case progress, customer responses, and outstanding document gaps.

• Experience in operations, client servicing, remediation, or KYC/CDD support with strong attention to detail.
• Confident written and verbal communication skills for customer outreach and explaining document requirements clearly.
• Ability to manage multiple cases concurrently, prioritise effectively, and meet deadlines under pressure.
• High discipline in maintaining accurate trackers, notes, and audit evidence.
• Exposure to core banking/static data maintenance and/or client data platforms.
• Understanding of KYC/CDD concepts and how identification documentation supports regulatory compliance.
• Experience working with quality assurance, exception handling, and structured case management processes.
• Typically 1–3 years’ relevant experience in banking operations/client servicing/remediation/KYC support (flexible based on local market and role scope).
• Takes responsibility for own case outcomes and flags issues early.
• Works inclusively and effectively with different teams and perspectives.
• Practical, outcome-focused approach: moves cases forward, keeps customers informed, and closes items cleanly.
• Kept strong control, data integrity, and stakeholder collaboration elements (core to remediation work).

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