Escrow Services Senior Officer

Role :
Escrow Services Senior Officer

Location :
Abu Dhabi

To work with internal & external stakeholders, regulatory authorities & department head, to develop and maintain escrow services. The role of Escrow Services is to ensure centralized services provided to the highest level of quality and performance

• Visiting customers and the relevant authorities for new regulatory updates and maintaining business relationships & submitting call reports.
• To oversee all matters related to daily processes and transactions in coordination with escrow Operations unit and liaise with other departments where required.
• Handle and personalize service to escrow related customers and authorities.
• To manage all escrow client complaints within agreed time frame.
• Maintaining the interface with authorities and clients and acting as a coordinator and escalation point for parties involved.
• Coordinate and educate customers with escrow related payments and relays to the department concerned.
• Familiarize institutional policies / procedures.
• Keeping track of all incoming and outgoing transactions of escrow and creating monthly MIS and audit related reports.
• Submit all mandatory reports monthly & quarterly to the regulatory authorities.
• Assist in the coordination and support of audits and examinations.
• Complete required training, resulting in understanding of all processing systems and procedures.
• Identify process/system issues and work with support team to improve.
• Handling customers UAE-wide to cater day-to-day customer’s need.
• Maintain accuracy and efficiency.
• MIS - Quality and reliability of reports weekly, monthly as and when required by Senior Management
• Strictly follow ADIB’s Policy & Procedures, Central Bank’s Circulars and ADIB’s Compliance Requirement.
• Take corrective actions wherever required to fix the gaps, if any, in the day-to-day processing.
• Review of escrow Account opening documentation and Account maintenance request received from RM & Customer and ensure that account opening documentation are following ADIB’s Policy and Procedures.
• Prompt & Efficient Coordination with Legal, Compliance, Sharia and Operations while handling escrow transactions.
• Participate in establishing and implementation of escrow system, enhancements, projects support, etc.
• Always maintain confidentiality.
• Handle escrow agreements (review, secure approvals, customer concurrence and signoff) for the new onboard escrow projects/account

• Bachelor degree or equivalent in a relevant subject (business, finance or marketing) In addition, Professional / Technical qualifications/Diplomas on related subjects.
• Cultural sensitivity and adaptability
• Interpersonal and relationship skills - must have the ability to develop and sustain executive-level relationships as well as internal organization relationships across a variety of roles and levels.
• Written and superior oral communications skills (applied in both in-person and phone interactions).
• Presentation and facilitation skills (applied in both in-person and phone interactions).
• Knowledge of principles for providing customer service.
• Possess sound experience in Escrow rules & regulations