Investment Operations Manager - UAEN Role

Purpose

• The Investment Operations Manager is responsible for managing key components of the investment operations function, ensuring effective execution, strong risk controls, and operational efficiency across the full investment lifecycle across assets.
• The role oversees operational processes, supports governance, manages complex workflows, and contributes to processing efficiency and transformation initiatives aligned with EIA’s operating model.

Strategic Responsibilities

• Support the implementation of the Investment Operations strategy and operating model.
• Drive process standardization, efficiency, and control enhancements.
• Contribute to digital transformation, automation, and system improvements.

Core Responsibilities

1. Operations Oversight & Execution

• Oversee and manage the end-to-end investment operations lifecycle, including:

  • Trade capture and validation
  • Trade confirmation and matching
  • Clearing and settlement (DVP/RVP, FOP, CCP-cleared)
  • Cash and position reconciliations (custodian vs internal records)
  • Corporate actions processing (mandatory and voluntary events)
  • Investment data management and reporting

• Maintain a strong working knowledge of financial products, including:

  • Public markets instruments: equities (listed and OTC), fixed income (government, corporate, structured notes), ETFs
  • Derivatives: futures, options, swaps (IRS, CDS), FX derivatives (forwards, swaps), margining and collateral management
  • Private markets: private equity, infrastructure, real estate funds (capital calls, distributions, NAV tracking)
  • Loans and credit instruments: syndicated loans, bilateral lending, loan servicing and interest calculations
  • Cash & liquidity instruments: money market instruments, deposits, treasury operations

• Demonstrate deep understanding of the trade lifecycle, including:

  • Order execution and trade booking
  • Allocation and confirmation
  • Clearing via central counter parties (CCPs) or bilateral arrangements
  • Settlement flows across custodians and payment systems
  • Post-settlement activities including reconciliations and reporting

• Ensure timely, accurate, and complete execution of all operational activities in accordance with market deadlines, cut-off times, and settlement cycles (T+0, T+1, T+2, etc.)

• Monitor and manage KPIs, SLAs, and operational metrics, proactively identifying bottlenecks and implementing corrective actions

2. Control Framework & Risk Management

• Ensure strict adherence to internal control frameworks, policies, and standard operating procedures (SOPs) across all operational processes

• Identify, assess, and mitigate operational risks, including:

  • Settlement failures
  • Breaks and reconciliation discrepancies
  • Counter party and custodial risks
  • Data integrity issues

• Maintain audit-ready documentation, ensuring full traceability of transactions and controls

• Support internal and external audits, regulatory reviews, and compliance assessments

• Demonstrate working knowledge of:

  • Regulatory frameworks (e.g., EMIR, MiFID II, AML/KYC requirements)
  • KYC/CDD processes, onboarding documentation, and ongoing monitoring obligations

3. Data, Systems & Process Improvement

• Ensure accuracy, integrity, and consistency of investment data across multiple systems (front-office, middle-office, custodians, and accounting platforms)

• Lead and support process improvement initiatives, focusing on:

  • Automation of manual processes
  • Reduction of operational risk
  • Enhancement of data quality and reporting
  • Working knowledge of SWIFT

• Collaborate with IT and vendors to ensure optimal system performance and data architecture alignment

4. Stakeholder & Vendor Coordination

• Collaborate closely with internal stakeholders, including:

  • Investment / Front Office
  • Finance and Accounting
  • Risk Management
  • Compliance and Legal
  • Information Technology

• Manage relationships with external service providers, including:

  • Global custodians
  • Fund administrators
  • Brokers and counter parties
  • Market infrastructure providers

• Act as a key point of contact for operational issue resolution, ensuring timely escalation and closure

• Ensure service providers meet agreed service levels and contractual obligations

5. Reporting & Governance

• Prepare and deliver management reporting, including:

  • Operational dashboards
  • KPI and SLA…