Floor Supervisor, Hospitality ​/ Hotel ​/ Catering

Responsibilities

• Oversee day-to-day hospitality/clerical/cleaning/fleet operations, coordinating with all support staff to ensure smooth functioning including F&B and related purchases related to the section/Department.
• Train support staff in accordance with hospitality protocols and other related protocols, ensuring high standards of service delivery.
• Maintain strong customer relations, fostering positive experiences for both employee and guests.
• Prioritize employee & guest satisfaction by promptly addressing concerns and ensuring exceptional service.
• Monitor service quality and uphold company standards.
• Manage inventory and supplies, ensuring adequate quantities and quality for daily operations.
• Evaluate support staff performance and engagement, providing feedback and recognition.
• Prepare financial reports based on operational activities and expenses.
• Handle employee & guest complaints professionally and promptly, resolving issues to satisfaction.
• Lead and motivate support staff team, taking ownership of all activities and encouraging a collaborative work environment.
• Enhance employee & guest satisfaction through extraordinary service delivery.
• Conduct inventory management checks to optimize stock levels and minimize waste.
• Manage the supply chain, tracking inventory and ordering essential supplies for smooth operations.
• In charge of the F&B cleaning & stationery storages.
• Expert in events preparation & catering related tasks.

Minimum Experience 5+ years

Fluent in English

Representable

BA in Hospitality Management