Ticketing Officer

We are looking for a highly experienced Ticketing Officer to join our team at VOLO Travel & Tourism (Member of ZMI Holdings).

As a Ticketing Officer at VOLO, your main responsibility is to manage the travel & hotel bookings and arrangements for our offshore and onshore employees. The ideal candidate should have a passion for travel, having a proven working experience in a similar role and familiar with related booking systems and capable of working under pressure with no or minimum level of supervision in addition to exceptional organizational skills.

• Coordinate and book international and domestic flight and hotel bookings for our onshore and offshore employees.
• Negotiate with vendors to secure the best rates for travel.
• Manage inventory and pricing strategies to ensure cost-effectiveness and efficiency.
• Handle last‑minute travel booking, changes and cancellations.
• Maintain records of travel expenses and ensure accurate billing and reporting.
• Ensure compliance with the company’s travel policies and budget.
• Provide solutions to travel related problems employees may have experienced with arrangements.

• Minimum 5 years of experience in travel industry of corporate travel experience working on after office hours, including weekends.
• Bachelor’s degree in Travel & Tourism and hospitality.
• AMADEUS experience required, NDC knowledge is a plus
• Skilled in ticket issuance/re‑issuance, refunds and end-to-end travel arrangements.
• Strong knowledge of corporate travel policies and destination management.
• Candidates should possess decisive and successful problem‑solving skills, be detail‑oriented and have effective communication skills, and ability of quick turnaround of urgent business‑related requests.
• Geography and international destination knowledge are a must.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Proficient in Microsoft Office.
• Familiarity with airline industry standards, including fare structure and travel regulations.