Reservations Agent

Overview

We are currently seeking passionate and dynamic guest-focused revenue professionals who pride themselves on delivering extraordinary levels of customer service and providing creative solutions to our guests. As a Reservations Agent you are responsible for maintaining effective communication on all reservations to ensure smooth and efficient service delivery.

• Process and confirm guest room reservations made by clients on the phone, letter or fax
• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
• Stay up to date with promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
• Show complete product knowledge, understand rate structure and apply rate management
• Maintain an established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor
• Promote and maintain good public relations and maximize business opportunities
• Maintain an accurate room status at all times
• Ensure all incoming calls are answered as per Rotana standards, input information received by fax, and monitor incoming emails
• Organize visa requests for hotel guests as per hotel policy and identify opportunities to upsell

You should have a diploma / degree within the hospitality field and previous experience in hotel reservations. You must be computer literate with excellent communication skills, written and oral proficiency in English; additional language skills are an asset.

The ideal candidate will be customer-focused with an extremely proactive personality and a courteous, dynamic and approachable character. You will work effectively with professionalism and establish effective relationships with internal and external customers. You will work independently within a structured environment and possess the following competencies:

• Understanding the job
• Teamwork
• Taking Responsibility
• Recognising Differences
• Adaptability
• Customer Focus