Assistant Director of Front Office

Job Description

We are currently seeking passionate and dynamic guest-focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As an Assistant Director of Front Office, you will assist the Director of Front Office in leading and managing all sections of the Front Office Department to ensure the highest standards of service. Your key responsibilities will include:

• Monitoring Front Office employees to ensure guests receive prompt, warm attention and personal recognition.
• Informing other operating departments, notably Housekeeping, of all Front Office matters that concern them.
• Establishing and maintaining effective employee relations.
• Assisting the Director of Front Office in employee-related matters such as appraisal and consultation.
• Assisting in the preparation of statistical, performance, and forecast reports to facilitate annual budget and strategic plan preparation, and providing management with marketing information.
• Monitoring and controlling department costs on an ongoing basis to ensure performance against budget.

Education, Qualifications & Experiences

You should ideally have a degree in the hospitality field with at least three years of experience in the Front Office Department within a hotel environment. You must also have fluency in both written and spoken English, an immaculate personal presentation, and the ability to solve problems effectively. Knowledge of upselling and maximizing revenue techniques, computer literacy, and experience with Opera are highly regarded.

• Understanding the Business
• Influencing Outcomes
• Planning for Business
• Team Building
• Valuing Diversity
• Leading People
• Adaptability
• Drive for Results
• Customer Focus
• Managing Operations