Front Office Agent

Overview

Front Office Agent

Shangri-La Group | Abu Dhabi, United Arab Emirates

About Us

Find Your Shangri-La in Shangri-La. Our story began in 1971, when the first Shangri-La opened its doors. We have since been crafting joyful experiences through heartfelt hospitality, and that legacy continues to guide us today. As we look ahead to new horizons, we invite you to join the world of Shangri-La — shaping the next chapter and making a meaningful impact through shared purpose and the art and joy of Asian hosting.

Shangri-La Qaryat Al Beri, Abu Dhabi, offers 213 luxurious guestrooms and suites, six private pool villas, and 161 fully furnished serviced apartments featuring a one-kilometre private beach which blends modern Arabic design with exceptional comfort.

As a Front Office Agent, you are responsible for handling guest check-ins, check-outs, and providing exceptional service throughout their stay. You act as the main point of contact for guests, assisting with inquiries, reservations, and general hotel information. The role focuses on ensuring smooth front desk operations and delivering a warm, professional, and efficient guest experience.

• Excellent communication and interpersonal skills.
• Strong multitasking and organizational abilities.
• Proficiency in hotel systems (PMS) and basic computer skills.
• Attention to detail and accuracy in handling guest information and payments.
• Strong customer service focus with the ability to anticipate guest needs.

• Positive personality with a strong commitment to guest satisfaction and service excellence.
• Strong interpersonal skills and the ability to engage confidently with guests.
• High level of emotional intelligence and guest empathy.
• Attention to detail, especially with guest preferences and follow-up.
• Calm, composed, and solution-oriented attitude.
• Knowledge of hotel facilities, services, and local attractions points.
• 2-3 years’ hotel experience in a similar capacity.
• Diploma in Hospitality Management is required.

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.