VIP Lobby Concierge & Ambassador

Lobby Ambassador

Responsibilities:

• Has a complete knowledge of the Hotel, it’s services, facilities and geographical layout
• Is knowledgeable on all VIP Arrival, In-House and Departure Guests
• Remains up to date with Hotel Functions and Events
• Engages with all guests, in-house and visitors
• Always maintains lobby presence, ensuring all guests are greeted and assisted when applicable and ensuring limited congestion in the lobby
• Being proactive in maintaining the cleanliness and organization of the lobby
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
• Handles any duties which may be assigned from time to time by the Supervisor or Manager
• Attends F.O. Briefings and Trainings required by Management and Learning & Development
• Reports for duty punctually with the appropriate uniform and respective name badge, strictly adhering to the Grooming and Hygiene Standards illustrated in the Hotel’s Look Book
• Strictly adheres to the Hotel’s Code of Conduct and Rules & Regulations

Key competencies and background:

• Previous experience in a high volume internationally recognized luxury hotel chain and a few years in a similar position is required
• Degree or Higher National Diploma equivalent in Hospitality Management will be an advantage
• Outgoing personality with excellent interpersonal skills
• Ability to understand guest needs and expectations and to deliver superior customer service
• Excellent communication and organizational skills