Guest Service Agent - InterContinental Residences UAE

Guest Service Agent - Inter Continental Residences Abu Dhabi - UAE

Inter Continental Residences Abu Dhabi is seeking an energetic and service-oriented Guest Service Agent to join its front office team. The ideal candidate will embody true hospitality, ensuring every guest enjoys a smooth, personalized, and memorable stay. This role is key to delivering Inter Continental's world-renowned luxury service from arrival to departure while maintaining the highest operational standards.

Country: UAE
City:
Abu Dhabi
Industry: Hospitality / Hotels
Function:
Customer Service / Front Office
Salary:  monthly (Market estimated)
Gender: Any
Candidate Nationality:
Any
Job Type: Full-time

• Greet and welcome guests warmly, providing an exceptional first impression.
• Manage check-in and check-out procedures efficiently and professionally.
• Respond promptly to guest inquiries, requests, and concerns to ensure complete satisfaction.
• Coordinate reservations and room assignments, ensuring accuracy and attention to guest preferences.
• Provide detailed information about hotel amenities, services, and local attractions.
• Handle billing, payments, and documentation accurately.
• Communicate effectively with housekeeping, concierge, and other departments to meet guest needs.
• Maintain accurate guest records and ensure confidentiality of personal information.
• Uphold brand standards and deliver service excellence aligned with IHG values.
• Anticipate guest needs and personalize service for returning clients and VIPs.

• Previous experience in front desk or guest service roles within a 4- or 5-star hotel environment preferred.
• Excellent communication and interpersonal skills.
• Fluency in English; additional languages (Arabic, Russian, Mandarin, or French) are an advantage.
• Proficiency in property management systems such as Opera PMS preferred.
• Impeccable grooming and professional presentation.
• Ability to multitask in a fast-paced hospitality environment.
• Positive, team-oriented attitude with a passion for guest satisfaction.
• Flexible to work shifts, weekends, and public holidays.

• Front Office Operations
• Guest Communication and Problem Solving
• Reservation and Billing Systems Service Excellence and Brand Representation
• Cross-Department Coordination
• Time Management and Accuracy

• Competitive salary with performance-based incentives and benefits.
• Access to IHG's global network for training, development, and career advancement.
• Enjoy employee discounts at IHG properties worldwide.
• Work in an inclusive, supportive environment that values wellbeing and diversity.
• Opportunity to be part of one of the world's most prestigious luxury hospitality brands.

Inter Continental Residences Abu Dhabi, part of IHG Hotels & Resorts, represents a new standard of luxury living and hospitality in the UAE's capital. With its elegant design, prime waterfront location, and world-class amenities, the property delivers a refined residential experience infused with the signature warmth of Inter Continental service. Joining Inter Continental means becoming part of a global brand that defines excellence, celebrates cultural diversity, and creates unforgettable guest experiences around the world.