Front Office Agent; Emiratisation Program

Front Office Agent (Emiratisation Program)

As a Front Office Agent, you will be the first point of contact for guests, delivering a warm Emirati welcome and exceptional service. Handle check-in, check-out, reservations, and guest inquiries with professionalism and accuracy. Develop core hospitality and leadership skills to build a long-term career in front-office operations and hotel management.

• Greet guests courteously, perform check-in and check-out procedures, and manage room assignments efficiently.
• Handle reservations, billing, and cash or credit transactions accurately and in line with hotel procedures.
• Respond to guest inquiries, special requests, and complaints in a professional and timely manner.
• Coordinate with Housekeeping and other departments to ensure room readiness and guest satisfaction.
• Maintain accurate guest records and comply with hotel policies, procedures, and luxury service standards.

• Good communication skills in English, with confidence in guest-facing interactions.
• High attention to detail and accuracy.
• Willingness to learn front office systems, procedures, and luxury service standards.
• Proactive, eager to learn, and motivated to build a long-term career in hospitality.
• Pride in representing Emirati values and contributing to national development goals.
• Fresh graduates or candidates with limited experience are encouraged to apply.

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.