RWABU - Internship; Front Office

OUR PURPOSE AND CULTURE

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.

As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

You will be part of our Front Office team, a dynamic group dedicated to creating seamless guest experiences from the moment of arrival to departure. Working closely with the Front Office Supervisor and collaborating with Housekeeping, Guest Relations, Bell Services, and other key departments, the team ensures smooth daily operations and consistently exceptional guest service.

As a Front Desk Agent, you will be the welcoming face of the hotel, delivering warm, attentive, and efficient service at every stage of the guest journey. Your role ensures smooth check‑ins, accurate billing, and proactive guest support, ultimately contributing to guest satisfaction and the overall success of the property. You’ll collaborate closely with operational teams, maintain high service standards, and support the coordination of guest needs, special requests, and daily hotel activity.

• Provide courteous and efficient check‑in and check‑out experiences for all guests.
• Anticipate guest needs, resolve inquiries or concerns, and ensure a consistently positive guest experience.
• Maintain accurate guest information, room assignments, billing details, and reservation updates within the property management system.
• Communicate effectively with Housekeeping, Bell Services, and other departments to coordinate arrivals, departures, VIPs, and special requests.
• Handle guest payments, follow all cashiering procedures, and ensure accuracy in daily financial transactions.
• Uphold cleanliness, organization, and professional presentation at the Front Desk at all times.

• You bring strong attention to detail and accuracy, even in a fast‑paced environment.
• You stay calm under pressure, think clearly, and use good judgment to resolve issues.
• You communicate confidently and professionally in English; additional languages are a plus.
• You enjoy helping guests, understanding their needs, and creating memorable experiences.
• You work well as part of a team but can also perform tasks independently when needed.
• You are comfortable using computer systems and learning property management tools.

At Rosewood Hotel Group, your voice is heard – and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We’re not only committed to building and nurturing genuine, long‑lasting relationships but to transforming them – and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.