Team Leader - Guest Services - Russian Speaker

We are currently seeking passionate and dynamic Front Office professionals who pride themselves on delivering extraordinary customer service and creating innovative solutions for our guests.

As a Team Leader – Guest Services, you will provide professional, customer‑focused service that ensures guests have a memorable experience. Your key responsibilities include:

• Extend personal service and attention to all guests, with particular emphasis on Club Rotana and VIP guests.
• Prepare and coordinate the distribution of guest amenities, welcome letters and fruit setups for VIPs and long‑stay guests.
• Maintain up‑to‑date knowledge of the hotel and local services, supply information and respond to guest queries while promoting inter‑hotel sales and in‑house facilities.
• Maintain and update guest history profiles through the Opera guest profile system.
• Review and prepare next day’s arrival reports for VIPs and other specially designated guests, ensuring that these are highlighted to management and necessary related functions are activated.
• Block rooms ensuring allocation according to guest expectations, utilizing guest history and communicating with all related departments to create awareness of any special requirements.
• Give courtesy calls and complete the daily call log as per established guidelines.

• Degree in hospitality or a related field with prior experience in a Front Office Department.
• Fluency in written and spoken English.
• Immaculate personal presentation and strong problem‑solving skills.
• Computer literate with knowledge of Opera system highly regarded.
• Experience in Guest Relations and Executive Club operations.

• Understanding of Hotel Operations
• Effective Communication
• Business Planning
• People Supervising
• Understanding Differences
• Operations Supervising
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results