Sales Manager - Corporate

Responsibilities

• Supervise Sales staff as per sales policy and practice established by the Sales and Marketing, Corporate Sales & Marketing and the hotel.
• Advise management of sales effort progress and bookings.
• Follow, review, and advise the superior on ways to improve the Sales and Marketing Standards and Policy.
• Coach and plan effectively to motivate all sales personnel to achieve departmental and hotel goals.
• Report on confirmed and anticipated bookings for forecasting purposes.
• Meet regularly with hotel department heads to review sales efforts and provide customer feedback.
• liaise with Rooms & Guest Services, Reservation, and Banquet Department.
• Provide directions to all concerned departments regarding incoming groups.
• Direct sales executives to contact potential business leads, controlling key booking dates.
• Resolve booking conflicts based on group importance, revenue potential, and alternate dates.
• Correspond with group contacts.
• Establish departmental procedure from initial call to documentation and follow‑up.
• Oversee training of sales staff.
• Maintain close contact with travel agents, local business groups and airlines.
• Entertain clients as needed.
• Analyze sales results and competition, recommending improvements.
• liaise with concerned departments to ensure operations deliver high quality products to clients.
• Furnish sales monthly reports in a timely manner.
• Perform other duties as assigned by supervisor.

• Appraise performance of Sales employees under the supervision periodically according to Human Resources policy and initiate corrective measures.
• Exercise administrative supervision on Sales employees, including personnel requisition, disciplinary actions, promotion and training, and approve leave and overtime requests.
• Check and ensure that jobs assigned to subordinates are completed on time and according to hotel expectations.
• Recommend corrective actions for unfavorable variances in job standards and budget commitments.
• Propose and execute duties to ensure sufficient manpower in accordance with business volume.
• Establish two‑way communication within and between related departments.
• Communicate effectively with guests, subordinates, immediate supervisors and other section heads.
• Attend daily briefing and departmental meetings as assigned by supervisor.
• Manage time effectively by meeting deadlines.
• Identify and solve problems in a professional manner.
• Assist others to ensure the operation runs smoothly and effectively.

• Know, understand, and review the job descriptions of all positions in the department and perform required tasks.
• Understand departmental policies and guide others to perform the job well.
• Recognize and maintain quality products and presentation.
• Check, review, and propose service standards established by the company.
• Provide assistance to employees when required.
• Maintain self and all personnel’s grooming standards.
• Promote the hotel’s environmental programs and other organized programs.
• Manage waste by reducing and recycling, using resources carefully.
• Approve and manage requisition points and par stock of products used by the department.

• Communicate effectively with guests, clients, business partners and staff.
• Be a good sales person to promote the hotel’s image and business.
• Participate in community projects or activities to promote the hotel’s image and improve community relationships.

• Be evaluated according to the performance evaluation program.
• Attend training as required by the company and develop yourself to grow effectively.
• Motivate all employees to grow within the company.

• Report to Director of Marketing or General Manager and EAM in case of GM’s absence.
• Coordinate with all concerned personnel to ensure that all activities are accomplished.
• Interact with clients, guests, government officials, suppliers, and other important individuals in the community to promote the hotel.

• Minimum education of Bachelor degree in Business Administration, Marketing or relevant discipline.
• Minimum of 4-5 years sales experience in a similar capacity, preferably in a 5 star class environment.
• Excellent communication skills in written and spoken English.
• Result‑oriented with a positive attitude toward challenges and the drive to excel.
• Professional disposition with excellent communication and interpersonal skills.