Bellman, Hospitality ​/ Hotel ​/ Catering

Job Description

As a Bellman at Ciel
, you will be one of the first points of contact for our guests, creating a warm and welcoming atmosphere. You will assist with luggage, guide guests around the property, and provide support that reflects the world‑class hospitality expected at the world’s tallest hotel.

• Greet guests upon arrival and departure with professionalism and warmth.
• Assist with loading and unloading luggage, ensuring careful handling at all times.
• Escort guests to their rooms, explain hotel facilities, and respond to any immediate needs.
• Deliver messages, packages, and amenities promptly to guest rooms.
• Maintain lobby cleanliness and readiness, ensuring a refined first impression.
• Assist with transportation arrangements and directions as needed.
• Log and manage luggage storage requests securely and accurately.
• Support valet operations by coordinating with drivers and parking staff when required.
• Report any maintenance or security issues observed in guest areas.
• Provide local information and respond to guest inquiries with enthusiasm and knowledge.

• Previous experience in a guest-facing role within a luxury hotel environment is preferred.
• Excellent communication and interpersonal skills.
• Physically fit and capable of handling luggage and long periods of standing.
• Strong customer service orientation and a positive, proactive attitude.
• Fluent in English; additional languages are a plus.
• Well-groomed appearance and professional conduct.
• Flexibility to work various shifts, including weekends and holidays.