Floor Supervisor, Hospitality / Hotel / Catering
The Floor Supervisor is an operational role within the Administration and Services Department. The role holder acts as the on-the-ground operational supervisor across all support staff categories and all premises areas, ensuring that hospitality standards, premises presentation, cleaning compliance, driver coordination, and FM reporting requirements are maintained to the highest standard at all times.
This is a multi-functional, multi-tasking role requiring a candidate who can move seamlessly between hospitality management, corporate event planning, F&B procurement, premises inspection, support staff supervision, and facilities reporting within the same working day. The role requires a highly organised, proactive, and operationally experienced individual who takes personal ownership of outcomes and does not need to be managed in detail.
The Floor Supervisor is the eyes and ears of the Administration and Services Department on the ground. Every observation, defect, deviation, or gap identified during daily floor tours is reported immediately. Nothing is left unattended.
Skills- Education — MANDATORY: Hospitality diploma from a recognised institution. A degree in hospitality management, hotel management, or F&B management is preferred. Candidates without a hospitality qualification will not be considered regardless of experience.
- F&B and banqueting experience: Minimum 4 years of experience in food and beverage operations at a corporate, five-star hotel, or high-end catering environment. Experience managing events and VIP functions is mandatory.
- Supervisory experience: Minimum 2 years in a supervisory role managing multiple staff categories simultaneously. Experience supervising cleaning, hospitality, and drivers is a strong advantage.
- Procurement experience: Demonstrated experience in F&B procurement including supplier coordination, quality control, stock management, and FIFO compliance at a corporate or institutional level.
- Facilities awareness: Understanding of basic FM reporting, building maintenance observation, and premises readiness standards. Prior experience with CAFM systems such as Facilio is an advantage.
- Language: Fluent spoken and written English is mandatory. Arabic is a significant advantage.
- Computer literacy :
Proficient in Microsoft Office — Word, Excel, Outlook. Comfortable using digital reporting and tracking tools.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).