Bellman, Hospitality ​/ Hotel ​/ Catering

Position Summary

• Greet and escort guests to rooms.
• Open doors and assist guests or visitors entering and leaving the property.
• Inform guests of property amenities, services, hours of operation, local areas of interest and activities.
• Identify and explain room features such as room key, mini‑bar, ice and vending areas, in‑room safe, and valet laundry services.
• Transport guest luggage to and from guest rooms or designated bell area.
• Assist with luggage storage and retrieval.
• Assist guests or visitors in and out of vehicles, including loading and unloading luggage.
• Provide directions to guests.
• Arrange transportation such as taxi, shuttle bus, limousine or sedan service and record advance transportation requests.
• Communicate parking procedures to guests or visitors.
• Follow all company policies and procedures; report accidents, injuries, and unsafe conditions to the manager.
• Maintain awareness of undesirable persons on property premises.
• Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information.
• Welcome and acknowledge all guests, anticipate and address service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Comply with quality assurance expectations and standards.
• Read and visually verify information in a variety of formats (e.g., small print).

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance, and objects weighing in excess of 75 pounds with assistance.
• Move over sloping, uneven, or slippery surfaces and up and down stairs or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move at a speed required to respond to work situations (e.g., run, walk, jog).
• Perform other reasonable job duties as requested by supervisors.

• Education:
  
  High school diploma or G.E.D. equivalent.
• Related work experience:
  None.
• Supervisory experience:
  None.
• License or certification:
  None.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.