Waitress - Arabic Speaker

Novotel & Ibis Abu Dhabi Gate Hotels

We are seeking a dynamic and talented Waitress (Arabic Speaker) to join our team in the hotel industry in the UAE. The Waitress will be responsible to the following key job responsibilities:

• Report for duty punctually wearing the correct uniform with name badge and palm pin at all times.
• Gather and transport all supplies needed for the set‑up of a function.
• Perform side duties (checklist).
• Report to manager any kind of deviation from set standard and procedures.
• Ensure that all operating equipment is maintained.
• Ensure that all service and storage areas are kept safe, clean and locked.
• Report any complaints, incidents or any other irregularities to the management.
• Help implement work simplification and necessary changes.
• Be punctual at all times.
• Ensure that guests receive the attention they require.
• Behave professionally with other members of staff, managers and directors.
• Attend to guest needs, complaints and/or on‑site requests and changes in a courteous and helpful manner.
• Set up and unset function rooms, including table setting, according to established standards.
• Perform the functions of cashiering and dispensing of beverages, as assigned by Banquet Management.
• Comply with hotel and department policies and procedures at all times.
• Deliver food and beverages service of high standard and in accordance with departmental standards and procedures.
• Communicate to superiors any difficulties, guest comments and other relevant information.
• Establish and maintain effective employee working relationships.
• Maintain complete knowledge of all F&B services, outlets, hotel services/features and hours of operations as they affect the areas of responsibility.
• Carry out any other duties as and when assigned by the Management of the Hotel.
• Assist other Food & Beverage Outlets in their operations within peak times when needed.

• Average reading, writing and oral proficiency in Arabic language and English; additional language(s) are an advantage.
• Well presented and professionally groomed at all times.
• Good communication and customer contact skills; good problem resolution skills.
• Basic F&B product knowledge.
• Good interpersonal skills and self‑confidence.
• Guest oriented and service minded, with attention to quality.
• Team player with strong interpersonal skills and attention to detail.

Experience is an asset:
Prior experience working with related system; strong interpersonal and problem‑solving abilities; fluency in Arabic & English.