Front Desk Agent; Arabic Speaker CID - Yas

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. As a Front Desk Agent (Arabic Speaker with CID Experience), you will deliver warm, memorable guest experiences through seamless check-in and check-out services while ensuring accurate guest registration, record management, and compliance with all applicable hotel and regulatory requirements.

• Collect and verify guest identification and travel documents.
• Ensure all guests are accurately registered during check-in, including accompanying guests where applicable.
• Verify guest information for completeness and accuracy.

• Accurately enter and maintain guest records within designated registration and compliance systems.
• Upload and update required documentation in a timely manner.
• Ensure guest information is processed in accordance with established procedures and operational requirements.

• Maintain a high level of accuracy in all guest records, including personal and travel information.
• Review and resolve data discrepancies promptly.
• Ensure guest information remains complete, accurate, and up to date.

• Collaborate closely with Front Office, Reservations, and Night Audit teams.
• Ensure all arrivals, including individual guests, groups, and walk‑ins, are accurately recorded and processed.

• Assist with information requests, internal reviews, and compliance-related activities.
• Maintain organized records and supporting documentation.
• Support adherence to company policies, brand standards, and applicable operational requirements.

• Conduct daily reviews and reconciliation of guest registration records across hotel systems.
• Identify and resolve discrepancies or missing entries.
• Prepare daily operational and compliance reports as required.

• Safeguard guest information and maintain strict confidentiality.
• Handle personal data in accordance with company policies and applicable privacy standards.

• Good command of spoken and written Arabic and English.
• Strong attention to detail, accuracy, and follow‑through.
• Ability to perform assigned duties efficiently with minimal supervision.
• Diploma or Bachelor’s Degree (Hospitality preferred).
• Experience with guest registration, compliance, or information management systems.
• Experience with ONQ PMS or similar hotel management systems.
• Strong organizational, time‑management, and problem‑solving skills.
• Ability to coordinate effectively across departments.

• Adherence to guest registration and documentation procedures is essential to support operational excellence and compliance standards.
• Access to registration and guest information systems must be managed securely and responsibly at all times.