Key Responsibilities
Supervise, train and mentor housekeeping staff, allocating duties, monitoring performance and providing coaching to maintain consistent standards.
Plan and coordinate daily, weekly and deep‑clean schedules for all rooms and public areas, ensuring tasks are completed efficiently and to specification.
Conduct regular inspections of bedrooms, bathrooms, kitchens, living areas and service zones to ensure cleanliness, presentation and adherence to hygiene protocols.
Manage laundry operations including collection, washing, ironing, folding and storage of linens and clothing, ensuring care instructions are followed and items are returned promptly.
Maintain inventories of cleaning supplies, linens and amenities; order or request replenishment when stock levels are low and ensure safe storage and usage of cleaning chemicals in line with COSHH guidance.
Ensure appropriate handling, storage and reporting of lost property and delicate or high‑value items, exercising discretion and respect for the family’s privacy.
Liaise with other household staff, external contractors and management to coordinate maintenance, special projects and event preparations as required.
Report maintenance issues, damage or health and safety concerns promptly and assist with basic remedial actions where instructed.
Ensure waste is segregated and disposed of correctly, supporting recycling practices and following household procedures for hazardous or bulky waste.
Occasionally undertake hands‑on housekeeping tasks to support the team during peak periods or absences.
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